Business Administrator Apprenticeship

**Business Administrator**

**Department**: Business Delivery

**Hours**: Permanent, full-time (38.5 hours per week)

**Location**: Huddersfield, HD2 (Birkby Grange Office).

**Salary**:£20,000 PA + Benefits, 30 days holidays plus bank holidays, 2 weeks work from anywhere, £250 towards learning and trying something new, healthcare cashback, company pension scheme, bike to work scheme, retail and cinema discounts, £60 towards dining out with own brands, FREE coffee from Café Nero and many more

**Who are we? **We're the Ello Group, the people who create everlasting connections between brands and consumers. Born from the intelligence of The Dining Club Group, we provide some of the UK's biggest brands - _Compare the Market, Vue Pass, Vodaphone, Lloyds, NatWest _and _Monzo, _to name a few - with the tools to give consumers genuinely rewarding acquisition, engagement, and loyalty schemes.

Bringing brands and consumers together is our bread and butter. From food to films, coffee, fitness, and more - our homegrown brands _tastecard, Coffee Club, Gourmet Society, hi-life, _and _MyGym _help people save money on the things they love without compromising on their lifestyles.

**Our** **Business Delivery Team**:
We make sure the cogs in the operational engine keep turning. We're not saying we are the only mechanics involved in that, but we take new products and provide support with their launch and maintenance.

We have a keen eye for detail, and we don't miss anything. We're where quality is maintained, and we use what we learn to help steer everything we do as a business from the driver's seat - always better than trying to push something uphill, right?

We're a collaborative and consultative function with a team full of fast and nimble problem solvers. Although our work is varied, we're ready to tackle anything that may impact what, how, and why we do things.

We create together, laugh together, and work hard, and we smile while we do it. Our key objectives are efficiency, stability, and business predictability. No day is the same, but that's what we love about it.

**Role Purpose**:
To work with your team and as an individual to complete end to end fulfilment for all Ello Brands and Stakeholders:
**Duties and Responsibilities**:

- You will assist Commercial Teams with client promotional duties and correspondence.
- Reviewing marketing templates per client and ensuring contractual related paperwork is completed in a timely manner and stored as per the company procedures.
- You will be reviewing client orders, creation of invoices and handling any client queries.
- You will manage Client and customer subscriptions.
- Monitoring communication channels and feeding back to relevant departments when necessary.
- Providing operational support when required to support Ello Group products.
- Undertake any other duties reasonably requested by the Head of department or relevant line manager.
- The timely and correct completion of all allocated work by following the QC processes put in place by the Team Supervisor and Dept Head.
- You'll have the tech ability and skills to be able to use all Ello's relevant admin systems, printing software, Microsoft office and machinery to compete end to end sales fulfilment duties with training.
- You will be assisting colleagues with stock management within the department.
- To complete fulfilment requirements from each Ello brand and sales channel.
- You will be an agile team member who can adapt to the changing needs of the business and can successfully engage in cross department communication and working with other departments when needed.
- You will be able to prioritise workloads and be a highly organised individual who can work under pressure.
- To have a keen eye for detail and voice any possible process improvements to continually review the efficiency of any workflow Roadshow support when required.
- Always ensure compliance with company policies in line with ISO 27001:2013, BS 10012:2017, ISO 50001:2018, ISO 22301:2019

**Key Skills and Requirements**:

- Ability to work as a co-operative and collaborative team member that is flexible and adaptable to changing requirements.
- Ability to self-motivate, setting and agreeing key objectives, and development needs, reflecting on performance and working towards actions and goals set.
- A professional attitude and approachable to colleagues and peers and contribute in creating a positive working environment.
- Ability to manage own workload alongside assisting the needs of the department.
- Ability to achieve and exceed personal and team targets as set out by the Head of dept.
- Confident individual who can communicate professionally and effectively with internal and external stakeholders and suppliers.
- Able to comply with established procedures for all sales, logistics and fulfilment requests, adhering to agreed Key Performance Indicators to maximise customer/stakeholder satisfaction.

This is a fantastic role in a great team,