Insurance Claims Team Leader

**Do you have Management/Team Leader/Supervisory experience, possibly with Claims Handling/Insurance knowledge or is that your next step, and would like to join a team that are forward thinking, innovative and that can offer you opportunities to develop and progress in your career?**

As a leading wholesale insurance broker, we provide niche insurance products, flexible schemes and individually tailored services for brokers, broker networks and IFAs.

We have one of the broadest ranges of added value insurance products and services in the market, so we can offer our clients a competition-beating suite of solutions - a 'one stop shop' for all their insurance needs. Our clients include an extensive list of market leading insurance brokers in both the UK and the Republic of Ireland.

Our Claims Team have a varied role holding responsibility for investigation, handling and settling claims under full delegated authority.

Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it.

As our newly appointed Claims Team Leader you will be deputising for the Head of Claims, handling your own workload in accordance with our procedures and managing the team, including the development and production of management information.

**Role responsibilities**:

- Provide training and coaching to Claims Handlers and undertake regular audits to monitor quality and performance
- Deputise for the Head of Claims as required
- Ensure all training material/records are maintained and up to date
- Drive/motivate the team
- Adhere to FSA and Data Protection regulations
- Work to targets on both quality/quantity of work and conversion of appropriate leads
- Take notification of new claims and consider validity of LEI and other covers on each case and recovery prospects
- Assess and negotiate liability with third parties
- Manage diary/task lists for claims department
- Manage own case load in order to achieve appropriate and efficient outcomes
- Manage and drive the client’s claim forwards taking into account both the client’s and the business’s needs, keeping all relevant stakeholders informed of any and all developments at all times
- Handle claims on behalf of underwriters in relation to all lines of business from inception to settlement
- Act as referral point for Claims Handlers
- Assist in development of new products and workflows
- Assist in the development and maintenance of the claims handling system
- Develop a deep understanding of cover available under policies and relevant claims processes for motor and non-motor insurance
- Meet strict deadlines set by the Head of Claims, work providers, etc
- Maintain records of referral fees and payments to external parties including hire companies, panel solicitors etc. and deal as appropriate where any payment falls outside agreed terms
- Create MI for and report to the Management Team and external partners
- Handle/manage complaints up to FOS level
- Assist Management where necessary
- Undertake any tasks which may be required to ensure the smooth running of the department
- Manage and motivate others with proven Team Management/coaching experience
- Confidently communicate at all levels
- Work in a fast paced environment
- Meet targets/deadlines and work on own initiative
- Learn new processes quickly and develop a deep understanding of the work being undertaken
- Demonstrate a good/sound history/experience relating to general insurance is an advantage
- Some claims/basic legal knowledge would be an advantage

**What we can offer you**:

- Competitive starting salary - DOE
- Opportunities for you to progress and develop further
- Opportunities to gain CII qualifications, we support you in obtaining CII qualifications
- Healthcare cash plan
- Pension Scheme
- Free Parking
- Free Costco Card
- On-site canteen
- Death in service
- Employee Assistance Programme

If you are looking for a new and interesting role where you are not just another agent following a process, but a member of a team, making decisions and a real difference to our customers, we WANT to hear from you Please APPLY NOW

We’re always looking for new people to join us who represent our values and want to take advantage of our experienced and award-winning training programs. If you do not see a role that complements your experience, you can always submit a speculative CV

Lexelle Ltd is an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

Work Location: In person