Third Party Claims Auditor
2 weeks ago
**Third-Party Claims Auditor**
**Salary**:
- £25,000 - £30,000 depending on experience
**Location**: - Chelmsford, Manchester, Whitstable, Haywards Heath,
**Hours**: - Full time, Permanent - Mon-Fri 9 am-5 pm
**HYBRID WORKING** - 3 days remote, 2 days office based
**Role Purpose**:
The purpose of the role is to check that the Third-Party Claims Handlers are handling claims both accurately & proactively and, to identify not only good performance but also learning needs or potential leakage.
The role will require accurate reporting of audit results and will provide real-time feedback to guide handlers in their development, support the plans to reduce indemnity spend, and reduce the claims lifecycle.
**Key Responsibilities**:
- Undertake standard Quality Control, Rolling Reviews, and Monthly audits within agreed parameters.
- Maintain audit records and databases, following up on identified issues to ensure resolution/feedback is given.
- Identify areas of leakage and support the business to improve.
- Assist Quality Control Manager in completing a monthly audit report.
- Ensure feedback with recommendations is provided to leaders via the agreed feedback process.
- Support technical development of the Third-Party claim's handlers through Audit feedback.
- Actively participate in training team meetings, identifying and proposing Ideas and solutions to challenges.
- Maintain existing MI and Audit Databases to report and analyse results of audits and reviews.
- Where applicable, to adhere to Company processes about DPA, FCA compliance and Treating Customers Fairly.
**Key Skills and Knowledge**:
- Minimum of 3 years of motor claims handling experience across all areas of Third-Party specialisation.
- Full technical and product knowledge along with financial understanding of claim reserving and settlements.
- Developed IT skills including Microsoft Office.
- Interpretation of Management Information to enable decision-making.
- An understanding of the main principles of English, Scottish & Northern Irish law as it applies to the technical claim's environment.
- Fully aware of the Road Traffic Act and the implications of being RTA/Article 79 insurer
- Ability to pay attention to detail and good organisational skills.
- Familiar with current case law and awards.
- Good Engagement skills, ability to coach and provide clear feedback.
- Report writing and ability to analyse outcomes and MI.
**Essential Skills**:
- Intermediate knowledge of Word, Excel, PowerPoint, and other relevant packages with fast and accurate typing skills, and a high level of grammar, spelling, and punctuation.
- Excellent ability to engage across all levels and provide constructive feedback in a timely and articulate manner.
**Benefits**:
- 25 days annual leave + Bank holidays
- 5% pension contribution scheme
- Healthcare benefits
- Life assurance (4x annual salary)
- Discounts on over 250 big retail brands
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