Claims Adjuster

2 days ago

Chelmsford, United Kingdom Direct Commercial Limited Full time

Be among the first 25 applicants for this position. Get AI‑powered advice on this job and more exclusive features. Location This role is based full‑time ONSITE in our brand‑new office in Chelmsford. About DCL Direct Commercial are specialist commercial motor insurers with an award‑winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster – Third Party Damage to join our team. The successful candidate would be based at our office in Chelmsford where no two days are the same In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 90, there is plenty of room for learning on the job. So, if you have private car claims experience or a background in commercial motor insurance and are looking for your next challenge, then this role is for you Key Responsibilities Pro‑actively manage all aspects of a third‑party damage‑only claim from notification through to conclusion. Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards. Ensure that claim reserves, payments, and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards. Investigate and resolve claims in a professional, timely, and proactive manner. Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim. Create accurate Claims Management System records. Identify own training needs and seek appropriate training to meet performance targets. Ensure quality, service standards and productivity levels are maintained to a high standard. Be supportive of change within the claims handling teams. Attend in‑house and client review meetings where appropriate. Assist with both internal and external auditing. Skills & Experience SKILLS: In‑depth knowledge of the Road Traffic Act Solid understanding of Small and Multi‑track litigation process. Capable of investigating and negotiating liability disputes. Capable of negotiating credit hire and property damage claims. Understanding of the Motor Insurers Bureau. Awareness of fraud tactics (identification, validation, and handling). Capable of managing multiple work streams and working within time scales directed by the Court or line manager. Identify claims with the potential for financial deterioration. Act as a referral point for more inexperienced members of the department where required. Excellent written and verbal communication skills. Experience Minimum of 12 months claims experience. NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date. #J-18808-Ljbffr

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