Customer Service Advisor Cruise

2 weeks ago

Preston, United Kingdom dnata Full time

dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands - Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.

We are now recruiting for a Customer Service Advisor to join our cruise and tours customer service team in Leyland, supporting our B2B brands of Cruise Plus and Incredible Journeys.

This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls from our travel agent partners providing the excellent service that they expect from us.

Our Cruise & Tours Customer Service Team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.
- Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to a reservation
- Making changes to a customer’s holiday
- Adding special requests to bookings
- Booking special meals & prebooking seats on flights

This is a Part Time role working 21 hours a week between 9am and 9pm.

To be considered for this role, you need to have the following:
- Previous experience working in a customer service or travel industry environment
- Highly customer focussed - always putting the customer first
- Excellent attention to detail
- Excellent communication skills
- Able to work under pressure, meet deadlines and remain calm
- Passionate about travel
- Great team working skills
- Travel qualification - desirable
- GCSE Grade A-C/9-4 in Maths and English language - or equivalent

For more information, please click on the job description below

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy bus route access from the surrounding area.

We have some fantastic benefits, making us a great place to work:

- Travel discounts - we have a dedicated Staff Travel Team to source the best deals for our people
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development - we have an in-house People Development Team
- Industry/social events - including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days - one day’s paid leave each year to volunteer with a registered charity
- dnata4good - supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership
- offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking

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