Customer Service Administrator

11 hours ago


Ansty, United Kingdom Morson Talent Full time

Morson Talent are partnering with a key customer to seek multiple Customer Service Administrators to join their team on a initial 3-month basis to support the increased demand over the season. We are seeking individuals who have worked in a customer servicerole (Retail, Hospitality, Contact Centre...) or a confident/outgoing personality with a willingness to learn and develop.

**Responsibilities:**
- Working within the fast 24/7 response department, providing a friendly and professional service to the client's customers'
- Build a strong rapport with the customers, understanding the reason for the call and communicate the appropriate outcome
- Support customers through a variety of communication channels
- Communicate to internal teams of customer issues to initiate a appropriate and efficient resolution
- Undertake general administrative tasks and documents with close attention to detail
- Ownership of each customer contact and providing regular updates to resolution

**Skills & Experience:**
- Previous experience in a customer service role or a outgoing personality
- Strong written and verbal communication skills
- Great listening and organisational skills
- Ability to use Microsoft Office packages
- Ability to work well under pressure and in a team
- Driven to achieve SLA's

**Pay & Benefits**:

- Flexible shift patterns (Monday to Friday or Monday to Sunday - support your current lifestyle)
- Part-time and/or evening only work available also
- Free on-site parking
- 5 days on-site in a modern office with a free gym and access to Personal Training
- Access to on-site chill out area with free tea, coffee etc.
- Permanent opportunities after initial contract period
- Plenty of progression opportunities



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