Operational Administrator

16 hours ago

Teesside, United Kingdom Your Local Window Cleaners Full time

**Operational Administrator - Teesside**

**About Us**:
Your Local Window Cleaning is a fast-growing, customer-oriented business specialising in professional window cleaning services. We pride ourselves on delivering high-quality results while ensuring efficient operations. As we expand, we are seeking a detail-oriented and proactive Operational Administrator to join our team and help manage and optimise our daily activities.

**Responsibilities**:
As the Operational Administrator at Your Local Window Cleaning, you will be instrumental in coordinating and managing the behind-the-scenes aspects of our business. Your core responsibilities will include:

- **Team Coordination**: Collaborate closely with window cleaners and canvassers to ensure they are equipped with the necessary information, daily schedules, and specific client instructions.
- **Work Scheduling & Allocation**: Efficiently assign jobs to our field team, optimising routes and managing schedules to maximise operational productivity.
- **Logistics Management**: Track the movement and progress of jobs throughout the day, ensuring that any disruptions are resolved swiftly to maintain service efficiency.
- **Customer Management**: Handle incoming customer inquiries, provide details about services, pricing, and availability, and address any operational concerns.
- **Payment & Invoice Processing**: Oversee payment collections from customers via various methods (cash, credit card, electronic), ensuring accurate transaction records and timely follow-ups on outstanding payments.

**Requirements**:

- Prior experience in an operational or administrative role, preferably in a service or logistics-based industry.
- Strong organisational skills, with the ability to juggle multiple tasks and prioritise efficiently in a fast-paced environment.
- Proficiency with computer systems, including MS Office and scheduling software.
- Excellent communication and interpersonal skills to work effectively with both team members and clients.
- Problem-solving abilities with a focus on improving operational workflows and overcoming logístical challenges.
- A proactive, customer-focused approach, with flexibility to adapt to changing business needs.

**Benefits**:

- Competitive salary.
- Opportunities for career progression as the business continues to grow.
- A supportive, collaborative work environment.
- Ongoing training and development to enhance your operational and administrative skills.

This version focuses on the operational aspects of the role, such as scheduling, logistics management, and improving workflows. It places greater emphasis on the importance of maintaining efficiency and managing day-to-day business operations.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Overtime

Ability to commute/relocate:

- Teesside: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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