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Senior Monitoring Officer

2 weeks ago

Glasgow, United Kingdom Arnold Clark Full time

**Salary**: Competitive plus benefits
**Type of work**: Permanent
**Location**: Glasgow
About the role
We’re looking for a reliable Shift Supervisor to join our team at our Alarm Receiving Centre in Glasgow.
When you’ll work
This is a full-time position with a rotational shift pattern.
You’ll work four shifts on and four shifts off, rotational day and night. Each shift is 12 hours.
About the role
As a Shift Supervisor, you’ll be the first point of contact in an emergency situation, responsible for supervising staff in the day-to-day running of the ARC.
This responsible leadership role will require you to have high levels of organisation, the ability to manage a team under pressure and vigilant attention to detail in all aspects of alarm activation monitoring, compiling reports and liaising with other Departments. Excellent interpersonal skills are essential.
Day to day duties
Supervising and supporting the ARC team, making sure alarm signals are responded to promptly, courteously and effectively.
Acting as the first point of contact for the public, emergency services and clients.
Dealing politely and effectively with visitors, representatives and contractors.
Monitoring CCTV equipment as and when required.
Assisting the ARC Manager to develop and implement processes in line with regulatory requirements to support and train staff.
Monitoring calls to assess standards of service and make improvements if necessary.
Carrying out daily inspections in line with BS5979.
Making sure technical faults are recorded and rectified to agreed timescales.
Ensuring information remains confidential in accordance with relevant standards and procedures
Essential skills and requirements
The ability to effectively communicate with a wide range of people, even in pressurised situations.
Previous supervisory experience in a busy call-handling environment.
Fantastic literacy and numeracy skills.
Proven ability to write accurate reports to deadlines.
The flexibility and stamina to stay alert and perform efficiently for long shifts, based on the needs of the business.
Ability to comply with security screening to BS7858 standard.
Personal qualities
The ability to work on your own initiative and be able to prioritise your workload.
Enjoy working as part of a team.
The ability to work and concentrate under pressure.
Excellent observation skills and ability to analyse visual information.
Great attention to detail.
Ability to write clear, legible and accurate reports of events which may be used as evidence.
Ability to learn and be adaptable to changes in both working procedures and technology.
Ability to be flexible in working hours.
Proactive and self-motivated.
Nice to have (but not essential)
SIA Public Space Surveillance (CCTV) licence.
Knowledge of the alarm monitoring industry and reporting systems.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
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**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance