Monitoring Officer

14 hours ago

Glasgow, United Kingdom Arnold Clark Full time

**Salary**: Competitive plus benefits
**Type of work**: Permanent
**Location**: Glasgow
About the role
We’re looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow.
**We offer**:
33 days’ annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
and much more
Hours
**Full time**: Four shifts on and four shifts off, rotational day and night, 12 hour shifts
About the role
As a Monitoring Officer, you’ll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.
You’ll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail.
This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team
Day-to-day duties
Monitoring alarm activations and following correct procedures and escalation processes as required
CCTV monitoring
Lone worker monitoring
Regularly liaising with alarm engineers, customers and contractors
Making changes to relevant databases where appropriate
Essential skills and requirements
Knowledge of a control room
Ability to comply with BS7858 security screening
Knowledge of BS5979
Proven ability to deliver excellent customer service - written and verbally
Competent IT skills and familiar with Microsoft Office
The ability to stay alert and work efficiently throughout a 12-hour shift
The ability to be discreet and maintain confidentiality
The ability to work on your own initiative and be able to prioritise your workload
Enjoy working as part of a team
The ability to work and concentrate under pressure
Excellent observation skills and ability to analyse visual information
Great attention to detail
Ability to write clear, legible and accurate reports of events which may be used as evidence
Ability to learn and be adaptable to changes in both working procedures and technology
Ability to be flexible in working hours
Nice to have (but not essential)
SIA Public Space Surveillance (CCTV) licence
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
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**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance

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