Customer Service Support

**About the company**

Unique X delivers innovative, autonomous software solutions and content services to

cinemas worldwide as we draw all elements of cinema operations and content services

together into a single, automated workflow.

We have a truly global reach; our products are used in 90 different countries around the world making us the leading digital cinema solution provider and our clients include the major Hollywood and independent film studios and the largest cinema operators. If you’ve ever been to the cinema, chances are Unique X helped put that content and the movie on the screen.

**Team and Job Purpose**

We feel, act and behave as one big team, working inclusively and collaboratively to

develop innovative products by encouraging employees to share their ideas. We value

each person’s talent and the contributions they bring to the organisation, giving them

the motivation and tools to successfully achieve their goals.

We pride ourselves on delivering flexible, innovative, accessible and fully automated

solutions to cinema, and rely on our client focused account management team to ensure

our clients are delighted with our products and service. As a Product Support Specialist you will provide a point of contact for clients in your territory, building solid relationships to assist in further developing our business.

**Duties and Responsibilities**
- Developing a comprehensive and deep technical knowledge of our products
- Respond to incoming incidents, support requests and service requests in accordance with priority‐based service levels
- Build rapport and customer confidence by dealing with queries effectively
- Maintain strong client relationships
- Liaising with the software development and IT teams for upgrades and

deployments

**Who we think will be a great fit.**

At Unique we value identifying and developing new talent, so experience is not the most

experience in a relevant role, if you are someone that has a passion for providing great

are looking to progress your career there is a clear progression path to Account Manager or Product Owner and beyond.

**Essential Skills**
- You hold 12 - 18 months any previous experience of working in a customer
- focused or IT environment, be that Service Desk, or help desk or similar customer service role. Ideally experience in troubleshooting technical issues
- A customer service mindset and the ability to provide technical support services
- Computer literate and can navigate your way around a variety of systems
- Maintain up-to-date expertise of the entire product suite, including understanding software functionalities, features, and updates.
- You possess strong interpersonal and communication skills, with the ability to

communicate effectively both verbally and in writing with parties at various levels

of business
- You can work in a fast-paced environment and effectively as part of a team
- Deliver tasks right first time and have strong attention to detail
- Ensure that our customers receive the best service possible
- Continually looking for ways to improve our processes, systems and the service we

offer our customers
- Confident communicator with excellent written and verbal communication skills
- Diligent and pro-active
- Excellent organisational skills and Ability to prioritise
- Must be able to manage multiple competing priorities
- An analytical and logical ability to understand our client internal workflows to help

ensure they get the best out of our products
- Clear DBS (willingness to undertake, paid by the company)

**Desirable Skills**
- Awareness of Software and SaaS services
- IT background
- Additional languages or experience of working with overseas clients and other
- cultures would be advantageous

**We offer exciting benefits such as**:

- Looking to take a certification course or embark on a learning activity? We will

support you where we can
- 20 days annual leave increasing to 24 days based on length of service
- A day off to celebrate your birthday
- Meet and have fun with your colleagues at team events.
- Hybrid working with flexible hours to support your working preferences.
- Is your hometown too small for you? You have the opportunity to work from

another location.
- Want to work with your friends or the techie people you know? We have a referral

program to help you with that.
- Workplace pension

As a company, we are required to complete criminal record checks on our employees e.g.

DBS (Disclosure Barring Service or relevant check-in our other locations e.g.

Lithuania/USA)

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person