Customer Service Coordinator

2 weeks ago

Poole, United Kingdom IMI Critical Engineering Full time

**Customer Service Coordinator - Hybrid** **Location**:Hybrid working, office visits once a month **Salary**:Competitive, DOE **Contract**:Full time, Permanent **We are IMI Critical Engineering; we are recruiting and we want you.** We work with leading international companies in over 50 countries to deliver innovative engineering solutions to address global trends such as clean energy, energy efficiency, healthcare and increasing automation. Our Company heritage spans over 150 years during which time we have established a strong international reputation for excellence and innovation. We operate across three globally recognized divisions: IMI Critical Engineering, IMI Precision Engineering and IMI Hydronic Engineering having £1.9 billion revenue with c11,500 employees worldwide. **Customer Service Coordinator - The Role**: This position requires someone with a passion for customer service who has experience in dealing with customers via telephone, processing orders, informing customers of order status and delivering the highest level of service to an industrial customer base. **In addition to this you will be responsible for**: - Ensure credit checks are undertaken on all new customers. - Ensure contract compliance with the correct and relevant export control and commercial legislation. - Enter customer orders on ERP system according to Company standards, and send an acknowledgement. - Use excellent listening skills to ensure full understanding of customers’ requirements and satisfy them in line with the customers’ expectations and business requirements. - Develop good rapport and business relationships with key customer contacts in order to understand their specific requirements. - Operate to Company standards as defined by the Customer Service Team Leader. **Our essential criteria for this role are**: - 4 GCSEs including grade C or above in English and Maths or equivalent qualification or experience. - Demonstrable experience in Customer Service. - Ability to build relationships with and gain respect of customers and other internal functions. - Demonstrable negotiation skills. - Ability to learn the product range appropriate to the job role. - Ability to demonstrate a positive can do attitude and work calmly under pressure. - Excellent communication skills both verbal and written. - Commitment to work to deadlines and determined to see a job through to a satisfactory conclusion. - Thorough working knowledge of JDE or equivalent CRM with the ability to process orders and quotations. - High level of attention to detail. **What We Offer**: - Opportunity to join a diverse, dynamic, and fun global team that likes to challenge the status quo with new ideas and maximum creativity. - Strong Career progression opportunities. - A company culture of promotions from within. - Flexible Benefits purchase (eg. additional annual leave etc.). **If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.** No agencies please.

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