Service Coordinator

2 weeks ago

Poole, United Kingdom Glen Dimplex Heating & Ventilation Full time

**Company Overview**
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

**Main Purpose of Role**

**Key Accountabilities**
- Responsible for Service Department Administrative works such as engineers time sheets and ensuring all legislative documentation is filed correctly and up to date.
- Scheduling service, warranty works. Filling out engineers pre-site reports and uploading reports onto system once site visits complete and forwarding reports to clients.
- Ensuring engineers site diaries are complete, putting together RAMs / Documents.
- Assisting Spares department when required with quotations and enquires.
- Managing engineers transport such as servicing and hiring/off hire vans.
- Ensuring engineers training matrix is up to date. Working with H&S officer and service manager to book in engineers training when required.
- Raise and schedule jobs.
- Invoicing of completed works.
- Raise purchase orders.
- Manging / ordering parts required for engineers site visits including booking of delivering of spares to site.
- Ensuring all engineers equipment is safe to be in service.
- Ensuing all engineers have the correct PPE and being used as directed.

This list is not exhaustive, and we may ask the employee to undertake other duties over and above those listed in the job description.

**Skills, Knowledge and Experience**
**Essential Criteria**
- Proven history of working in the HVAC / FCU or FM industry
- Strong administrative skills, including filing, preparing documents, receipting, and record-keeping.
- Previous role held Service Coordinator/Helpdesk or similar
- Highly proficient in IT systems, Word, Excel, PowerPoint, Outlook
- Excellent presentation and communication skills (written and oral)
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy.

**Desirable Criteria**
- Previous experience with SAP
- Previous experience with a HVAC / FCU Industry
- IOSH
- SMSTS / SSTS
- FM Qualifications

***Competencies**
- Positive can-do attitude
- Curious and always looking for ways to improve
- Able to take ownership of tasks
- Demonstrates honesty and integrity
- The ability to plan-ahead, set goals and organise effectively to achieve objectives
- Customer focused and driven to exceed excellence
- Flexible and adaptable to change
- Team player who encourages positive communication and respect

**Travel**
The role may require rare travel within central London and surrounding counties.

**Glen Dimplex Values**
At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:

- Think Customer
- Care About People
- Value Innovation
- Keep It Simple

**Acknowledgement**
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.

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