Receptionist
2 weeks ago
**Hotel Receptionist**
We have a vacancy for a full-time Hotel Receptionist on a full-time permanent basis, to work front of house greeting and serving guests with a high level of courtesy and professionalism.
**Your responsibilities will include**:
- Greeting guests and customers warmly, creating an instantly positive first point of contact experience. Representing the business with a positive attitude and professional approach
- Providing customer support and use of resources and product knowledge to assist customers’ queries
- Taking and directing calls, managing of reception daily diary and hotel information
- Taking reservations and managing room bookings, including the rooms door card system
- Maintaining good reception and conference diary updates, for meetings and conferences
- Maintaining front door security and reporting
- Putting through the sale of items from Hotel bars and Restaurant
- Cleaning, organising, and maintaining the reception work area
- Be friendly and welcoming, with excellent interpersonal and organisational skills
- Be able to work shifts and weekends
- Enjoy working with people and aspire to provide the very best service to guests at all times
- Have a good level of English and Maths
- Have good IT skills to be able to use a computer base front of house system (full training will be provided.
- NVQ Level 2 in Customer Service or Business Administration or similar qualification, whilst not essential, will be regarded as an advantage.
- Have the ability and confidence to suggest, and help implement, ongoing enhancements to the guest reception experience
**What we have to offer**:
More than just a job We offer great colleague benefits, a fun and friendly working environment and training and development opportunities for the right person.
- Colleague Discount Scheme, including free use of gym and swimming pool, discounted use of Aztec Leisure facilities and discounts on accommodation and Aztec Leisure memberships for friends and families
- Full induction to ensure you hit the ground running
- Profit Related Bonus
- Free staff meals whilst on duty
**Rate of pay**:
£9.20 per hour - 37.5 hours over 5 days inclusive of weekends. Early shifts start from 7.30am and late shifts finish at 11pm.
**About TLH Leisure Resort**
TLH Leisure Resort, based in the heart of Torquay, comprises 4 inter-linked hotels on a single site offering a range of accommodation, with shared entertainment. The well renowned Aztec Leisure brand is the jewel in the crown, offering unique leisure and spa facilities to guests and locals.
**Ready to apply?**
**Salary**: Up to £9.20 per hour
**Benefits**:
- Employee discount
- Flexible schedule
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