Hotel Receptionist

19 hours ago


Torquay, United Kingdom Leisureplex Ltd Full time

Alfa Leisureplex Group has an opportunity for a Hotel Receptionist to join the team at The Regina Hotel, Torquay.

Hotel Receptionist working hours

As a Hotel Receptionist you will work 35 - 40 hours per week, including weekends with an hourly rate of £12.00 - Regardless of age

Being a Hotel Receptionist:
As a Hotel Receptionist you will report the Head Reception and will be part of the central hub of the Hotel operation where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience, where the word no does not exist. Your tasks will include checking guests in and out, general enquires, serving drink behind the bar during the day and varied administrative tasks, from allocating rooming lists to processing invoices. This is a diverse role which includes professionally handling reception enquiries and being empathetic towards your guests.

We are an employee-owned company, what does this mean?

Bi-annual tax-free dividend due to our employee-owned status (over £1,200 last full year)

Funding for any relevant training courses to aid your development

Job Security - our employee-owned status provides better job security, as we can't be sold to another company

Support and continuous development opportunities

Competitive occupational sick pay scheme

Fantastic discounts on our holidays and hotel stays

Employee assistance programme - Health Assured

Length of service rewards

Free employee meals whilst on duty

Build your pension - we have a pension scheme in place that the Company contributes towards

Reward and engagement programs

Essential Skills:
Experience in a similar role

Strong communication skills

Excellent customer service skills with a friendly demeanour

Being extremely well organised and computer literate

To be flexible and keep calm under pressure even in challenging situations

Empathy towards individual needs and being a problem solver

Desirable Skills:
Experience in a similar role

Knowledge of the travel, tourism and hospitality industry

Passion for the industry

The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.

Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period of growth as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 950 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.

Reference:
DM1145366TorHR

Location
Torquay, Devon, United Kingdom

Postcode:
TQ1 2BE

Employment
Permanent

Salary
£12.00 per hour Bi-annual tax free dividend, Discounted Holidays


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