Hotel Receptionist

18 hours ago

Torquay, United Kingdom TLH Leisure Resort Full time

**Hotel Receptionist**

It’s an exciting time to join our TEAM at TLH Leisure Resort, which includes the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels. We’re on a mission to be the Number One choice for all Hotel Based Leisure in Torquay with an ambition to be busy 365 days a year Our Star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it. As a Hotel Receptionist, you will be responsible for providing exceptional front-of-house service with a high level of courtesy and professionalism within a relaxing environment where guests feel refreshed and revived and look forward to repeating the holiday experience.

**Your responsibilities will include**:

- Greeting guests and customers warmly, creating an instantly positive first point of contact experience. Representing the business with a positive attitude and professional approach
- Providing customer support and use of resources and product knowledge to assist customers’ queries
- Taking and directing calls, managing reception daily diaries and hotel information
- Taking reservations and managing room bookings, including the rooms door card system
- Maintaining good reception and conference diary updates, for meetings and conferences
- Maintaining front door security and reporting
- Putting through the sale of items from Hotel bars and Restaurant
- Cleaning, organising, and maintaining the reception work area
- Service - Being the welcoming face of TLH when our guests arrive, you will deliver an exceptional guest experience demonstrating excellent interpersonal and organisation skills.
- Teamwork - Working closely with other members of the TLH team, such as the Duty Manager and Porters, supporting each other to create a seamless check-in and checkout process
- Attitude - A friendly and welcoming attitude with the ability and confidence to help implement and embrace ongoing enhancements to the guest reception experience. Enjoy working with people and aspire to provide the very best service to guests at all times.
- Respect - Being respectful to guests and other members of the TLH team and being able to recognise individual identities.
- Safe and Sustainable - Ensuring safe working practices are maintained and health and safety standards are adhered to.

**What we have to offer**:
We are more than just a job and we believe in providing our teams with exceptional company benefits including:

- Free use of the leisure facilities (during selected times)
- Discounted use of Aztec Spa facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and families
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty

**Hours and Rate of pay**:
£9.50 per hour - 37.5 hours over 5 days inclusive of weekends. Early shifts start from 7.30 am and late shifts finish at 11 pm.

**About TLH Leisure Resort**

TLH Leisure Resort, based in the heart of Torquay, comprises 4 inter-linked hotels on a single site offering a range of accommodation, with shared entertainment. The well-renowned Aztec Leisure brand is the jewel in the crown, offering unique leisure and spa facilities to guests and locals.

**Ready to apply?**

**Job Types**: Full-time, Permanent

**Salary**: £9.50 per hour

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