Contact Centre Team Lead

1 week ago

London, United Kingdom Parkside Private Hospital Full time

**Contact Centre Team Lead**
Wimbledon, London | Patient Services | Permanent | Full time
37.5 hours per week

Are you passionate about customer service? Then you could join the UK’s leading Healthcare Charity. We’re recruiting a great individual to lead our friendly, welcoming Contact Centre. If you have strong experience in a call centre and customer-facing role, you could join us here.

As a Contact Centre Team Lead, you will lead a team of c20 Client Services Advisors who handle telephone enquiries and book patient appointments. You’ll bring excellent leadership skills, verbal communication skills and a positive, proactive customer-focused attitude.

**As a Contact Centre Team Lead you will**:

- Lead a team of call handlers to provide exceptional customer service
- Support the Patient Services Manager to achieve the departmental targets through effectual and efficient leadership of your Client Services Advisors
- Support, develop and coach your team, balancing performance, and productivity to ensure a well-rounded team
- Ensure targets and call abandonment rates are met
- Be part of an exciting, varied and dynamic environment
- Bring your skills to deliver excellent customer service, every time

**Nuffield Health Parkside Hospital**

Nuffield Health Parkside Hospital is one of the leading private hospitals in South-West London. We opened in 1983 and are located opposite Wimbledon Common. Our hospital is easily accessible from Central London and the surrounding areas.

For over 35 years, we have provided first-class independent healthcare for the local community

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we’ll take care of what’s important to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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