Inbound Customer Advisor

Eckoh is an exciting, fast growing technology company providing large enterprises, who operate or use Contact Centre services, with innovative Customer Engagement solutions and Secure Payment services. Our clients include some of the largest and best-known brands across the world.
To help our clients make every contact centre experience satisfying and secure for consumers. Come and discover what's refreshingly different about Eckoh.

**The Role**
We are looking for Customer Service Advisers to join our team providing an excellent level of customer service to each customer that contacts us. With a variety of clients and call types, we specialise in inbound secure payments and great customer service, along with using our knowledge and expertise to ensure the customer has the best experience possible including offering additional related products they may be interested in. As a Customer Service Adviser your days will be varied, with calls from multiple clients to give you variety, as well as receiving different types of calls from each client ranging from a simple payment or a lost property enquiry, to a booking or a booking amendment.
**Our culture**
We work in an award-winning, colourful, dynamic, and collaborative environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Our cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.
With over 250 colleagues spread across the globe, we're a friendly bunch with a lot of knowledge and exciting plans. We're serious about what we do, but we certainly have a sense of humour. Eckoh is brimming with friendly, energetic, and creative individuals, who are proud to be a part of our unique success story.
**Our values sit at the heart of the culture at Eckoh**:
We **Encourage **and support everyone to grow with Eckoh.
We **Challenge**, listen, and are open minded to change and suggestions from others.
As trusted advisors, we use our **Knowledge **to solve challenges and deliver the best for our clients.
We take personal **Ownership **to strive for excellence in whatever we do.
We are welcoming, embrace diversity and respect each other in a spirit of true **Humanity**
**Key Responsibilities will include**

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Handling every customer contact with professionalism and courtesy.
- Displaying positivity, patience, compassion, empathy, and humanity to customers.
- Awareness of PCI-DSS Compliance and GDPR and the impact this has on handling customer data and payments (training provided).
- Paying attention to detail, ensuring accuracy with all customer data.
- Utilising excellent service to upsell related products.
- Maintaining knowledge of products, processes, offers and promotions utilising our Knowledgebase, training materials and regular update communications sent.
- Computer literate and able to use a variety of systems.
- To provide valuable feedback from both yourself and our customers that might improve the experience.
- Performing to the best of your ability to meet performance targets.
**Hours and Shifts**
We work on flexible schedules, but you’ll always be provided with two weeks’ notice for your shifts. When you start with us, we agree which times you are available each day, and up to how many hours you can work, and we’ll fit your shifts within those times every week, up to your maximum hours. At the moment, we’re looking specifically for people available to work weekends and Fridays, as these are our peak times, but hours will be available during the week too.
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Benefits*

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Casual dress
- Flexible schedule
- Company events
- Wellness programmes
- Remote working
- Discretionary annual bonus
We’re open from 9am-10pm Monday-Sunday so we can offer some flexibility with schedules.
So, if you are passionate about providing exceptional service and are a great team player, then you should consider working here at Eckoh.

**Salary**: £5.84-£10.00 per hour