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Legal Claims Call Handler
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Fraterno are delighted to announce our brand new Legal Claims Call Handler role has gone live today Our client is one of the fastest growing law firms in the country, with lots of new opportunities to join the expanding team.
Primary Duties
- Logging and verifying Client’s signed Forms of Authority and Completed Questionnaire on the Case Management System
- Requesting and verifying required documentation from the Client/CMC
- DSAR Reviews including Limitation and Out of Scope Reviews
- Carrying out the Welcome Call with the Client
- Request all relevant information from the relevant parties as soon as the need is identified
- Reviewing Quantum Reports and evidence in respect of the clients claim
- Preparing quantum calculations and offers to the defendant including advice to the client
- Preparing the case up to Letter of Claim being sent to defendants
- File management including individual task list and exception report management
- All necessary calls and correspondence with the Client, Defendant and third parties in the initial stages of the Client’s claim.
- Being proactive in your approach to the role by researching the area of law you practice in and keeping up to date with all relevant case law and industry updates.
Attributes & Skills
Essential
- Good interpersonal and communication skills to interact confidently with both staff and members of the public
- English GCSE (grade 9-1, A-C or Key Skills Level 2 or equivalent)
- Proven ability to plan, manage and prioritise workloads
- Flexible approach to working as some evening and weekend work might be required to meet the Client’s needs
- Capability to undertake all assignments in a timely manner Desirable
- Knowledge of GDPR and Data Protection
The company
This company truly is a special place to work. With a laid back atmosphere, they try to encourage being happy in the workplace to increase productivity. Casual dress, staff break areas, social and charity events. Our client really puts their people first.
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£22,500.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: LCCH
