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Regional Support Co-ordinator

2 weeks ago

Oldham, United Kingdom ABCA Systems Ltd Full time

**Benefits**
- Up to £12.02 per hour depending on experience, based on 40 hours per week.
- No weekends, Monday - Friday 8:30AM - 17:00PM
- 23 days’ holiday (with the ability to increase to 25)
- 8 Statutory Bank Holidays
- Employee assistance programme/confidential support
- Mindfulness and/or meditation apps
- Employee discounts (supermarkets, eating out, clothes, gyms etc.)
- Doctor Care Anywhere (24/7 access to an online GP and prescription service)

**Duties and responsibilities**
- Management of new calls received through to resolution including allocation to correct engineers, both in terms of skillset and geographical location.
- Strong organisational skills with ability to manage both new orders and work in progress, through to resolution.
- Handling of follow ups which are ready for rebooking; confirming mutually agreeable appointment with scheme managers, tenants or contract managers.
- 1st line handling of calls from engineering team and other internal staff members in regards to appointments and job updates.
- Dispatch of engineers calls to PDA
- Management of overdue calls on CASH diary system.
- Answering of telephone enquiries for their region.
- Checking of live calls for duplicate or contradictory information and clarifying with customer/staff member as required.
- Responding to other customer/internal requests as required, or forwarding the information to the correct department, confirming actions taken with the person enquiring.

**Qualifications and Experience**
- Min Grade 4 (C) Maths
- Min Grade 4 (C) English
- Previous experience within a similar role
- Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning.

**Personal Attributes**
- Professional and positive approach
- Self-motivated
- Strong in building relationships and able to communicate at all levels
- Team builder and able to work on own initiative

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: One location