Virtual Experience Supervisor
2 weeks ago
**About the Role**:
As a **Supervisor** in our cutting-edge Virtual Adventure venue, you’ll lead a team of enthusiastic guides and ensure every guest enjoys a seamless, safe, and unforgettable immersive experience. You’ll be responsible for team leadership, technical support, guest satisfaction, administrative coordination, and overseeing the on-site gift shop—playing a key role in shaping the future of interactive entertainment.
**Key Responsibilities**:
- **Team Leadership**: Supervise, mentor, and support a team of Virtual Adventure Guides, ensuring high performance and exceptional guest service.
- **Operational Oversight**: Manage daily operations, including scheduling, equipment readiness, and guest flow management.
- **Guest Experience**: Step in to assist with guest interactions during peak times, ensuring a consistently high-quality experience.
- **Technical Support**: Troubleshoot and resolve more complex technical issues with VR hardware and software, escalating when necessary.
- **Training & Development**: Onboard new team members and provide ongoing training in customer service, safety protocols, and VR technology.
- **Quality Control**: Monitor and maintain cleanliness, safety, and presentation standards across all VR stations and public areas.
- **Atmosphere Creation**: Foster a fun, welcoming, and immersive environment for both guests and staff.
- **Administration**: Handle staff scheduling, inventory tracking, and supply ordering to ensure smooth day-to-day operations.
- **Reporting**: Maintain accurate records of attendance, incidents, equipment usage, and guest feedback. Prepare regular reports for management to support data-driven decisions and continuous improvement.
- **Gift Shop Oversight**: Manage the daily operations of the gift shop, including stock control, merchandising, sales tracking, and ensuring a welcoming retail environment. Train staff on product knowledge and upselling techniques to enhance guest purchases.
**Requirements**:
- Proven experience in a supervisory or team lead role, ideally in entertainment, hospitality, or tech-driven environments.
- Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Strong organizational and multitasking abilities, with attention to detail in administrative and retail tasks.
- Experience in retail or point-of-sale systems is a plus.
- A passion for storytelling, gaming, or interactive media is highly desirable.
- Proficiency with basic office software (e.g., Excel, scheduling tools, reporting platforms) is preferred.
- Availability to work weekends.
**Job Type**: Part-time
Pay: £12.41-£12.91 per hour
Expected hours: 20 - 30 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
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