Servicenow System Administrator

**Reports to ServiceNow Manager**

**The Role**:

- To provide ongoing configuration and development of ServiceNow as the key Service Management software tool for CDL.
- To liaise with colleagues who have administrative roles/administrative access to ServiceNow in the use and configuration of the system.
- To deliver solutions to fulfil departmental and corporate requirements for process and service improvements using ServiceNow.
- To support internal and external users of ServiceNow via the core system and the portal.
- To schedule and carry out administrative tasks to maintain the ServiceNow instances.

**Position in Organisation**:

- Reports to ServiceNow Manager
- Direct contact with internal and external customers for ServiceNow system incidents and requests.
- Provide advice to internal customers at all levels, and offer assistance as required in the use of ServiceNow.

**Responsibilities**:

- Development of ServiceNow catalogue items and user administration.
- Dashboard creation, reporting and trending in ServiceNow.
- Creating and configuring ServiceNow business roles, UI policies, UI Actions and ACLs including advanced scripting of each.
- Report to management and other stakeholders. Contribute to review meetings.
- Liaise with ServiceNow in supporting the system.
- Communication - Ensure effective communication with project managers, other product managers and development managers/team leaders regarding the product development process, plus effective communication across teams, dissemination of information from & to management.
- Technical Knowledge - Maintain knowledge of future developments to the ServiceNow system
- Individual Development - Take ownership of personal development

**About CDL**:
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus next to the pyramid in Stockport, powering brands such as Swinton and Tesco Bank.

**Requirements**:

- GCSEs with minimum Grade A-C in maths and English (or equivalent)
- Computer literate and experienced user of MS Outlook, Word & Excel.
- ServiceNow System Administration course completion desirable
- ITIL Foundations course completion desirable
- Communication skills - experience of communicating with clients, line management and all staff to a senior level
- Experience in problem solving, developing solutions and testing.

**Benefits**:

- Certified 'Top Employer' awarded by the Top Employers Institute for 6th year running
- Flexible hours
- Flexible working - upon returning to our office, we will be offering a hybrid model of working which will involve working in the office for 2 days over a fortnightly period.
- Excellent training and development platform
- Opportunities for career progression
- Health and Wellbeing programme
- Mental Health First Aiders
- Virtual activities, lunch and learns, coffee mornings and meetups
- 25 days holiday to start, increasing with service
- Life and Health Assurance
- Pension scheme
- Community projects and volunteer days
- Diversity & Inclusion network
- Established recognition system
- Refer a friend bonus

**Campus Benefits**:

- On-site free parking
- Open plan modern offices
- Assistance in travel to and from Stockport train station
- Subsidised restaurant
- Games room and chill out zone
- Social activities, regular social events through our social group Xtra, including a summer bbq, competitions, bowling, go-karting, football games, Winter party and much more
- Cycle to work scheme
- Shower and dry rooms

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

Work Location: Hybrid remote in STOCKPORT