Administrator

**Company Background**

Established in 2017, CemServe provides specialist grouting experience and personnel to the offshore construction industry worldwide. We pride ourselves in helping clients achieve their operational requirements through the provision of high-quality consultation, supervision, and personnel services. The Company now requires to recruit an experienced Administrator to support the Managing Director and the Operations & Planning Coordinator by coordinating all office activities in an efficient and professional manner.

**Role Function**

Coordinating all sub-contractor recruitment, vetting and document management activities to achieve efficiency, customer commitments, leading administration tasks to support the invoicing process and ensuring business compliance with company policies/procedures.

**Responsibilities of the Position**
- Manage high volumes of communication and data through the recruitment process.
- Is quality oriented and can provide the information, resources, and authority to ensure the achievement of high-quality standards from all stakeholders.
- Ensuring a proper flow of office procedures and supporting the management by carrying out common office duties.
- Maintaining a positive and friendly company image by acting as the first line of contact to visitors, customers, and suppliers in-person, online, and via telephone.
- Providing a high level of customer service whilst ensuring the Company requirements are met.
- Being accountable for any reporting requirements and ensuring that the required data is completed accurately and provided in a timely manner.
- Encouraging and helping to drive the culture of continuous improvement in terms of cost efficiency, quality and health and safety.
- Ensuring compliance with policies, procedures, and legislation.

**Key Tasks**
- To be the main point of contact for all sub-contractor documents.
- To maintain CemServe Sub-Contractor Management spreadsheet.
- To manage the sub-contractor technical, medical, commercial, and other relevant documents.
- To support the monthly invoicing process: expediting expenses and time sheets, liaising with the Operations & Planning Coordinators to check and verify expenses and time sheets, general month end support
- To carry out all administration tasks associated with the Lab including: Scheduling and coordinating training, Ordering/Receiving Materials, Maintaining training records, Creating and issuing of training certificates
- To manage the ISO 9001 schedule and liaise with relevant personnel (internal and external) to ensure the schedule is met.
- To maintain the Supplier Purchase Order Register and the Approved Supplier List.
- To update and maintain all company spreadsheets, databases, and files accurately and timely.
- To ensure all relevant documents are received by the company in the timescales required and are filed timely and accurately.
- To escalate issues where required.

**Customer Service**
- To provide a high level of customer service to all clients/prospective clients, sub-contractors, and suppliers, noting that time is of the essence in many instances whilst ensuring that all information, documents, and data has been checked and verified.
- To establish and develop effective working relationships with all clients/prospective clients, sub-contractors, and suppliers.

**General Duties**
- To answer the main Company telephone line.
- To receive visitors.
- To create/manage documents.
- To print, scan, and copy when required.
- To take meeting notes.
- To provide administrative support to the Managing Director and Operations & Planning Manager as required.

**Experience, Skills, and Qualifications**
- Preferred but not essential experience in finance.
- Proven experience an administration role.
- Experienced in building successful business relationships.
- Exceptional communication skills with particular focus on customer service (both internal and external customers)
- Strong organisation skills with the ability to keep calm under pressure, and to handle confidential information and record-keeping.
- Must be familiar with office management procedures and basic accounting principles.
- Must be IT literate and able to navigate MS Office.
- Has the ability to create and develop an environment of continuous improvement.
- Logical and analytical thinker.

Hours of work: Monday to Friday 8.30 am to 5.00 pm with 1 hour for lunch.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- renewables or construction: 1 year (preferred)
- administration: 2 years (preferred)

Work Location: One location