Front of House Coordinator

Front of House Coordinator

Monday - Friday 40hrs per week

£24,000 Annual Salary

**Company Profile**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Standards**

As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature.

Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.

**Reception Duties**
- Being the first point of contact at the Reception desk while always maintaining a professional and helpful attitude.
- To sign in visitors, issuing the health and safety brief, answering and solving telephone queries
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, internal auditing and staff passes report.
- Managing Condeco site account and desk bookings.
- Receiving daily parcel deliveries and ensuring the recipient is made aware.
- Proactively assisting with any client events.
- Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
- Keeping the front of house-training packs and documentation up to date.
- Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
- To provide training for new and temporary team members.
- Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
- Maintain up to date health and safety folders, with direction from the front of house manager.

**Front of House Coordinator**:

- Greeting all Network Rail office users, ensuring they have reserved their workstation/meeting room for the day using the Condeco system.
- Covering the Reception desk to sign in visitors, issuing the health and safety brief, and answering and solving telephone queries.
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, stock take and issue reporting of audio-visual equipment, delivering building inductions and completing routine daily checks.
- Managing and maintaining our meeting room facilities, completing regular checks and assisting with audio visual when required.
- Taking ownership and maintaining the hospitality area, ensuring stock is full up at all times and the area is clean and presentable.
- Monthly stock checks and ordering of stationary for office supplies.
- Proactively assisting with any events our clients require support on.
- Proactively responding to any raised close calls within the meeting room suite, reception or the hospitality area.
- Completing layout changes for our meeting room suite making sure the clients' needs are met.
- Ensuring all health and safety posters and leaflets are up to date and relevant.
- Being the representative on behalf of the team for the engagement team.
- Liaising with the day-to-day FM team to relay any building issues or queries.
- Maintain up to date health and safety folders, with direction from Signature Account Manager/Facilities Management

**Telephony**
- To answer the telephone within a timely manner using the correct greeting.
- To transfer all calls in an efficient, professional and personal manner.

**Security**
- To remain constantly aware of security and report or act upon any suspicious event or person.
- To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.