Driver Liaison Co-ordinator
5 days ago
**Driver Liaison Co-ordinator x 2**
**Location: Solihull, Birmingham**
**Working hours: 4 on 4 off shifts, 8am-7pm**
**Salary: £26,000 basic, plus 25 days annual leave**
**Job status: Permanent**
**Who we are**
BCA Logistics are part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are backed up by industry leading technology, and have a nationwide team of logistics and inspection professionals, allowing us to offer a full range of integrated services, supporting our customers through the entire fleet management process.
**Purpose of Job**:
To control the work and scheduling for a team of self-employed drivers. Act as a point of contact for drivers on a daily basis to ensure a smooth operation and the highest levels of customer service.
**Responsibilities**
- Daily catch up with all drivers under 4 week start period
- Build a rapport with drivers enabling on going coaching and development
- To be aware of individual driver’s skills and abilities
- Feedback to Management any in flight issues
- Make outbound calls to promote good practice with regards to day to day task and challenges faced
- Manage data base of all new drivers releasing to the main driver population when driver is competent and familiar with all BCAL processes.
- Be open to new ways of working to promote good practice and working relationships between departments.
- Enforce BCA Logistics’ driver code of conduct to ensure a smart professional work force
- Inform recruitment of any leavers
- Pro-actively try to reduce the amount of leavers
- Inform operations of any problems or delays
- Liaise with administration department to resolve driver paperwork queries
- Deal with and resolve / signpost complaints from drivers
- Such other duties as may reasonably be requested
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