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Service Designer

2 weeks ago

Glasgow, United Kingdom Social Security Scotland Full time

**Details**:
**Reference number**:

- 388824

**Salary**:

- £36,944 - £42,244

**Job grade**:

- Higher Executive Officer
- B2

**Contract type**:

- Permanent

**Type of role**:

- Other

**Working pattern**:

- Full-time

**Number of jobs available**:

- 1

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Dundee, Glasgow

About the job

**Job summary**:
We currently have an exciting opportunity for a Service Designer to become a vital member of our Service Design team. Here you’ll collaborate with multidisciplinary teams in an agile environment, confidently crafting designs grounded in both user needs and organisational outcomes. We value individuals who understand how services can effectively meet user needs. In this role, you will be trusted to make sound decisions, collaborate with experts across various fields, and contribute to impactful design concepts and documentation.

**DDaT Pay Supplement**

**Job description**:

- Collaborate within agile teams, employing an iterative and flexible approach to facilitate rapid service design delivery.
- Embrace feedback and adapt designs through reflection and responsiveness.
- Create and maintain thorough design documentation throughout the project lifecycle.
- Interpret and understand the needs of both technical and non-technical stakeholders.
- Manage and effectively communicate stakeholder expectations throughout the design process.
- Actively network and collaborate with team members to enhance service design.
- Foster connections that contribute to improved service design outcomes.
- Ensure feedback is effective and contributes to lasting improvements in the service.
- Use initiative to identify and resolve issues within team dynamics.
- Design services that meet user needs, prioritising inclusivity for diverse user groups.
- Document and iterate on designs based on evidence and user feedback.
- Contribute to the development of best practice guidelines in service design.
- Facilitate resolution of disputes by considering all perspectives from peers and stakeholders.
- Communicate design decisions and associated risks clearly, based on evidence.
- Approach prototyping collaboratively, leveraging a variety of methods to ensure effective testing.
- Champion user research that prioritises the needs of all users, including those facing digital barriers.
- Identify and manage project constraints, while critically evaluating their validity and ensuring they align with established standards.

**Person specification**:
**Success Profiles**
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements

**Essential Experience**
- Your experience of service design projects allows you to absorb large amounts of conflicting information. Using it to generate and test designs, making evidence based decisions. Making and recommending decisions while balancing levels of risks, business and user needs allows you to bring people together to form effective teams and projects.
- Your experience of working with user research and other user-centred design practitioners, allows you to make inclusive design decisions that meet the needs of a large range of users.

**Technical/Professional Skills**
This role is aligned to Service Designer within the Digital, Data and Technology Profession. Please review the following to understand the skill expectations - Service designer - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk)

We will assess you against the following technical skills during the selection process:

- Leading Design - (Level: Working)
- Designing for Everyone - (Level: Working)
- Designing Strategically (Level: Working)
- Iterative design - (Level: Working)

**Behaviours**
- Communicating and influencing (Level 3)
- Changing and improving (Level 3)

You can find out more about Success Profiles Behaviours, here: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)

**Benefits**:

- Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.

Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.

Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.

Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.

Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.

Great locations - Our bright and modern