Document Management Administrator

**Job Overview**

Modality Partnership Wokingham Division has a part-time vacancy for a Document Management Administrator. The postholder will work within one of the sites, and/or provide cross site support remotely when required across the Wokingham Division to provide accurate and timely processing of clinical correspondence and ensure appropriate action is taken each time. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who enjoy data input, coding and filtering correspondence to the most appropriate team member to help maximise patient care. The post holder will need have excellent attention to detail, good IT skills, good time management skills and can prioritise workloads effectively whilst ensuring the document management process is accurate and completed to a high standard in line with standard processes.

The job is not suitable to people who are not resilient to working in a fast-paced environment, working flexibly in line with ever changing demands in Primary Care and the wider NHS. If you are interested in learning more, please read on.

**As an employee with us you can benefit from**:

- Enrolment to the NHS pension scheme
- Minimum 27 days annual leave, plus 8 days bank holiday pro rata
- Employee discounts and benefits scheme
- Employee assistance programme (EAP)
- Education and career pathways

If you are interested in learning more, please read on.

**_Please Note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period. _**

**Main duties of the job**

The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, processing of documents accurately and in a timely manner, and demonstrate the ability to escalate errors they may find on the system appropriately. The postholder will prioritise the workload along with the wider team to ensure that clinical correspondence is reached by the most appropriate team member daily.

The role is not a regular 9am-5pm job and is not a patient facing role. The postholder will be required to use the clinical system confidently to ensure clinical correspondence is managed appropriately. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key team members to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with a portfolio of administrative skills associated with the medical records of our registered patients and which contributes to making sustainable changes within Primary Care.

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for administration work and want to develop your knowledge within primary care through document workflow processing and data inputting, you are innovative, organised, and are driven to find and implement solutions to improve the day to day working environment.

You will not enjoy this job if you are seeking a job that purely focuses on quantity over quality as you will need to have real attention to detail ensuring you are following a quality process which may feel repetitive, you prefer the status quo and are comfortable with more traditional ways of working.

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

**Qualifications and Experience**:
We require high performing team members to join our team with:
**Knowledge**

**Essential**
- Customer service principles and practices
- Medical terminology
- Reception protocols

**Desirable**
- Telephone call management, including taking, parking and transferring calls NHS systems
- MS Word, Outlook, Excel and other relevant software packages
- Knowledge of / experience from within NHS/General Practice
- Previous call-handling experience
- Clinical coding/Summarising

**Skills**
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Problem-analysis and p