Customer Service Adviser

1 week ago

Chorley, United Kingdom Murville Consultancy Full time

My client is a market leading company within the manufacturing sector. Due to their ongoing expansion they have an opportunity for a Customer Service Adviser to join their team.

**Customer Service Adviser**

**Specific duties include**:

- Orders - Receipt of orders from customer. Verify items on the order, prices, delivery address, dates required, payment terms, shipment terms. Liaise with production/internal systems for dye dates. Order entry and potential call off of orders for shipment. Process BC orders. Process aged stock and slow-moving obsolete goods.
- Confirmation of orders to the customer and regular updates via orderbooks.
- Quotation/Enquiries - Support Sales Managers in preparation and delivery of quotations. Analyse specifications against a direct enquiry or a competitor’s product. Liaising with the relevant internal department, collate the necessary test data to support the chosen specification. Actively promote quality.
- Sampling - Liaise with relevant departments to issue pattern room requests /samples that customers require from stock range.
- Production deliveries - ownership to chase deliveries through production, both orders in work and monitor dates to ensure the plan hasn’t slipped.
- Approvals. Ensure approvals are sent to the lab in good time ready to be sent to the customer, chase shade approvals with the lab/customer if necessary for the accounts worked upon.
- Complaints - Raise, investigate and provide solutions with QA - respond to customer.
- Range & New Developments - actively sell product range to customers, provide an agreed service level.
- Logistics - Liaise with logistics to ensure safe on time delivery of goods at agreed prices. Raise any customs paperwork that may be required.
- Administration -Any sales admin duties aligned with the accounts.

**Key skills for this role**:

- Experience in a customer services environment
- Computer Literate, Excel essential
- Embrace attention to detail with ability to integrate information from different sources effectively.
- Effectively resolve conflicting differences through discussion.
- Ability to identify problems and co-operate with others when solving them.
- Committed to delivering high quality results to both customers and colleagues.
- Self-motivated, ambitious, driven and confident individual.

this is a great opportunity to develop a career with a progressive company

Pay: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: dmm/11008

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