Customer Service Executive
3 days ago
Company: World Travel Holdings
Based: Chorley
**Salary**: £18,583 - £22,000 Dependant on Experience
Hours: 40 per week
Holidays: 20 days per annum plus Bank Holidays
Reporting to: Service Manager Manager
**About the company**
- World Travel Holdings UK the UK division of WTH the world's largest cruise agency
- SixStarCruises.co.uk Europes largest seller of ultra-luxury cruises
**Principle Accountabilities**
- Delivering on administrative tasks such as ticketing and invoicing.
- Confidently up sell on bookings once theyve been made
- Resolving customer queries at initial call where possible
- Accurately note internal calls and log support
- Participate in ongoing training
- Deliver an exceptional customer service experience through the following:
We deliver - we build plans to focus on the right things, and we make them happen
We are passionate - we are approachable and direct and straight forward to deal with
We strive to be better - we push for excellence and innovation in everything we do
We are connected to our customers - we listen, understand and engage with our customers
**KPI (Key Performance Indicator)**
- Pro-actively enhancing customer journey at every opportunity
- Quality and Accuracy of customer invoicing
- Quality and Accuracy of Traverse exceptions report including audits
- Quality and Accuracy of Ticketing
- Quality and Accuracy of service delivery process
- Resolving all customer queries at initial contact
- 85% score on all Customer Service calls
- Actively selling ancillaries and upselling to customers to hit monthly targets.
**Skills and Experience**
- Motivation and ability to deliver outstanding and unique customer experiences
- Proven track record of excellent customer service skills and background preferred
- Experience of working in a target driven environment preferred
- Minimum of 12 months call centre or shop, ideally in a travel environment preferred
- Demonstrable ability to develop effective working relationships with members of the team
- Display initiative and think creatively of new ways to enhance the customer journey
- Take ownership of own personal development to build on product knowledge e.g. understanding cruise line KSP leading to customer confidence
- Excellent communication skills, both written and verbal our customers need to respect our people
- Passionate about cruises and dedicated to providing customers with the very best in 1 to 1 personal service
- Experience using cruise line booking engines an advantage (not essential)
-
Customer Success Executive
5 days ago
Chorley, United Kingdom Wireless Social Full timeCustomer Success Executive Role and Responsibilities The Package - Salary up to £25k and bonus scheme - Pension - Laptop - North West based (hybrid working, a few days a week in the office) - Amazing colleagues Main Focus of Role: The Customer Success Executive is responsible for leading and delivering a seamless onboarding journey and supporting Account...
-
Customer Service Representative
7 days ago
Chorley, United Kingdom FISC healthcare Full time**Role: Customer service executive** We are a family run business, established for over 40 years with exciting growth plans for which we need to expand our customer service team. Delivering outstanding customer service is of utmost importance to us, we are a relatively small team and we need someone who will bring energy and enthusiasm with them every...
-
Customer Service and Sales Advisor
1 week ago
Chorley, United Kingdom Red Dot Search UK Limited Full timeCustomer Service & Sales Opportunity - **Weekly Bonuses.** Are you great with customers and have a knack for upselling? This role offers a fantastic opportunity to use your **Customer Service** and **Sales** skills to boost your career and earn amazing bonuses! **What's in it for you - Customer Service and Sales Advisor?** - **Weekly pay** plus bonuses...
-
Business Development Executive
7 days ago
Chorley, United Kingdom Ventus Group Ltd Full timeVentus Group are currently working on behalf of a rapidly growing Oil and Fuel company who are launching a brand new division with a new product/service offering. we are looking to recruit an experienced Business Development Executive to grow a rapidly growingbusiness within this exciting new position. This is an excellentopportunity for someone who's target...
-
Sales Executive
1 week ago
Chorley, United Kingdom Legal Talent Partners Full timeSales Executive & Account Manager Chorley Earnings : £30,000 base salary + uncapped commission with experience ( commission paid on lifetime residual margins, offering strong long-term earning potential) £25,000 base salary + uncapped commission without experience, but with the right sales mentality ( commission paid on lifetime residual margins, offering...
-
Chorley, United Kingdom Story Homes Full timeA leading property development company in the North West region is seeking a Sales Executive. This role involves progressing reservations through to exchange, meeting and exceeding sales and legal targets, while providing top-notch customer experience. The ideal candidate will support the company's vision by achieving set targets in alignment with the...
-
Telemarketing Executive
3 days ago
Chorley, United Kingdom Orca Full timeOrca are looking for a talented Telemarketing Executive to join their expanding Sales and Marketing Team in our IT MSP team. Working from a modern, open plan office; expect an exciting and varied role supporting new business development. As the Telemarketing Executive, you will coordinate and contribute to business development activity. This includes...
-
Customer Service Advisor
2 weeks ago
Chorley, United Kingdom City Plumbing Full timeAre you an experienced Customer Service representative or just enjoy making sure a customer's journey is the best it can be?If sowe need you! We are on the lookout for a couple of customer service superstars to join our team. **A busy and fast paced business with great benefits, and plenty of opportunities for career progression - join us today and share our...
-
Sales Executive
2 weeks ago
Chorley, United Kingdom Legal Talent Partners Full timePosition Director of Legal Talent Partners – Helping Property Lawyers find their next Career Opportunity Compensation £30,000 base salary + uncapped commission with experience (commission paid on lifetime residual margins, offering strong long-term earning potential) £25,000 base salary + uncapped commission without experience, but with the right sales...
-
Customer Service Advisor
3 days ago
Chorley, United Kingdom Fresh Perspective Resourcing Ltd Full timeAre you a super Customer Service Advisor who is passionate about going above and beyond? Can you build rapport and relationships over the phone? Do you want to work with a supportive, fun team? Well, we’ve got the perfect role for you! You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress! **As...