Customer Service Advisor

1 day ago

Chorley, United Kingdom Fresh Perspective Resourcing Ltd Full time

Are you a super Customer Service Advisor who is passionate about going above and beyond?

Can you build rapport and relationships over the phone?

Do you want to work with a supportive, fun team?

Well, we’ve got the perfect role for you

You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress

**As a Customer Service Advisor your roles and responsibilities will include**:

- Operating as the first point of contact for new cases/customers
- Receiving inbound calls from customers and making outbound calls from referrals
- Setting up new cases and speaking to clients over the phone to get all relevant info
- Explaining to clients the next steps in the process and keeping them at ease
- Updating the system with all details and making sure everything is correct
- Potentially looking at liability to support other team members

**We are looking for a Customer Service Advisor the following skills and experience**:

- Previous FNOL (first notification of loss) claims experience preferred, but not essential
- Ideally experience working in a call centre or office environment
- Confident with the use of Microsoft Office
- Excellent communication skills and take pride in providing great customer service
- A willingness to learn, progress and be enthusiastic and self-motivated
- Positive, proactive, and engaging member of the team with an inquisitive mindset

**As a Customer Service Advisor, you can expect a salary of between £21,000 - £25,000, plus benefits such as**:

- 23 days, plus Bank Holidays
- Private healthcare after 12 months of service
- Death in service
- Pension Scheme
- Progression opportunities

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chorley, PR7 1BS: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: 120323

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