German Customer Advisor

7 days ago


Bristol, United Kingdom Pertemps Bristol Commercial Full time

sprichst du deutsch wenn ja lies weiter ich muss mit dir reden
Our client who are a long-established manufacturing company are looking for a German Speaking Customer Service Advisor to join their team in Central Bristol
Salary up to £27,000 depending on experience
Hours of work are
Full time: 35.25 hours per week, Mon - Fri.
Monday - Friday 07.45am - 4:00pm 45 minutes lunch break
Friday 07.45am - 1:00pm No break get to finish early every Friday to start your weekend
Purpose of Job
To provide sales support to the sales team with specific responsibility for Germany,
Austria, Switzerland (German speaking regions), offering customer support to end
users and inside sales support/ planning to the field sales team.
Main Duties
- Provide an accurate and efficient quotation service aiming to send out quotes
within 48 hrs, meeting agreed deadlines and following up all quotations with
the relevant Sales Representative and/or customers.
- Input data into the CRM package, ensuring accuracy.
- Provide fast and accurate information to customers, demonstrating excellent
customer service at all times.
- Deal with all customer enquiries and complaints within the designated
geographic areas in a professional manner within 24hrs.
- Liaise with and support field sales staff.
- Book and arrange AFG appointments for the Sales Representative.
- Liaise internally with SOP department to ensure smooth operations in regards
to shipments and deliveries.
- Arrange installations, liaising with Customer Service Manager/Service
Technicians and customers.
- Attend exhibitions and trade shows within designated geographic area.
- Help to provide cover for absent colleagues and assist with projects as and
when required. Other items as and when required.
Skills Required
- Experience in a fast paced Customer Service/ Sales oriented position.
- Computer literate with experience in the use of databases (training in internal
systems will be provided).
- Technical background useful but not essential.
- Fluent in German, other European languages desirable.
- Good telephone skills, listening skills important.
- General all round admin skills, with excellent written communication skills.
- Willingness to occasionally travel to exhibitions and trade shows in designated
areas. Will involve overnight stays away from home.
If you are interested please click APPLY today and I will call you



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