Apprentice Customer Service Practitioner

**Job Title**: Apprentice Customer Service Practitioner - Procurement
**Division**: Corporate
**Department**: Gloucestershire Procurement Shared Service
**Responsible and accountable to**: Procurement Transformation Systems & Process Manager
**Terms of contract**: GHNHSFT Apprenticeship Terms and Conditions,
Fixed Term (15 months)
**Location**: Victoria Warehouse, The Docks, Gloucester
Hours 37.5 hours per week; Monday to Friday
An excellent opportunity has arisen for a well organised and committed individual to be an Apprentice Customer Service Practitioner within Gloucestershire Hospitals NHS Foundation Trust.
The apprentice will complete a Level 2 Customer Service Practitioner apprenticeship with Adult Education in Gloucestershire whilst gaining valuable customer service, administration and purchasing experience in the Procurement Department providing services to local healthcare organisations.
This apprenticeship vacancy would be suitable for a school leaver or someone who would like a change in career who has an interest in customer service in the specialist area of procurement, purchasing of goods and services.
The apprentice will be managed by the Procurement Transformation Systems & Process Manager and be supported to carry out activities including:

- The ordering of Goods, Services and Works
- Processing enquiries received from Customers and Suppliers
- Obtaining prices and quotation
- Processing of orders compliant with the Trusts’ Standing Financial Instructions, Procurement Policy and current legislation
- Supporting low value tender exercises

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
**Dimensions**:
The annual non-pay expenditure of the Trusts in the health community over which the Procurement Shared Services (PSS) has influence is approximately £70m. PSS provides procurement services to the following Customers:

- Gloucestershire Hospitals NHS Foundation Trust
- Gloucestershire Health & Care NHS Foundation Trust
- Gloucestershire Managed Services

**Key result areas**:

- To attend all mandatory components of the Apprenticeship
- To undertake training as required and agreed with the mentor, supervisor and external assessor and complete the competencies relevant to the work area/department.
- Ability to get on well with people at all levels, communicate and work effectively as a team member
- Accept designated workload from supervisor
- Deliver a high standard of customer service dealing with visitors and telephone enquiries
- Communicate effectively with internal and external networks
- Work collaboratively with all Procurement Team members ensuring that all activities are carried out and completed to the required standard
- To be flexible, with the ability to alter activities and priorities as the need arises
- Learn skills and gain knowledge to prioritise work, taking into account workload and urgency
- Share appropriate work related information within remit
- Following training and gaining competence and confidence work independently, referring to supervisor when necessary.
- Process enquiries, requisitions and create official purchase orders for all Customers in a timely and accurate manner and in compliance with the Trusts’ Standing Financial Instructions, Procurement Policy and current legislation
- Take responsibility for ordering Goods, Services and Works and provide advice on the ordering process and assist Customers with queries
- Implement standard operating procedures
- Identify system errors/faults and report these as appropriate.
- Support low value tender exercises, obtain prices and quotations and liaise with customers and suppliers with regard to costs, product information as required
- Accurately and efficiently file requisitions, contracts and maintain central filing systems
- Have responsibility for personal development and complete the Intermediate (L2) Customer Service Practitioner Apprenticeship within the time frame
- Undertake any customer service or administrative and other appropriate duties, commensurate with th