Bus Station Supervisor

2 weeks ago

Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland.

**About the Role**

***

Within the Customer Services department, focused on delivering the highest level of customer care to bus station users while working in a dynamic operational environment. We have a great opportunity to join the Bus Stations team.

Working collaboratively across the function, the Bus Station Supervisor will be responsible for the day-to-day requirements of SPT Bus Stations ensuring that there is a strong visible presence on site. You will be responsible for ensuring that all resources and facilities are deployed in the operation of Bus Stations consistent with SPT’s customer orientated agenda and policies. You will also support the Head of Service Operations & Security (Bus) and Bus Stations Officer to supervise staff and contractors.

The post holder will ensure that health and safety requirements are met in a safety critical operational environment at all times.

**About You**

You will have experience in working in a customer-facing role or in a front-line customer oriented, commercial or operational environment; where safety is the highest priority. You will have a good knowledge of the public transport industry. You will have an in-depth understanding of customer service preferably in a bus station or travel centre operation. You will have experience of liaising with internal senior staff and external bodies. You will also have experience in managing staff, generating reports and be confident in using Microsoft Office Suite. You will be flexible and motivated to meet the needs of the business and have the ability to communicate effectively both orally and written and work effectively as part of the Bus Stations team.

Full time hours will be 35 hours per week on a 5/7 shift basis. The earliest start at any location will be 06:00 hours with the latest finishing time being be 23:00 hours.

You will be based at Buchanan Bus Station however; you could be asked to work at various locations within SPT’s remit.

Further details of the role and key responsibilities are set out in the job description.

**What we can offer you**
- Commitment to your ongoing learning and development
- 33 days Annual and Public Holiday Entitlement
- Membership of the Local Government Pension Scheme - SPT contribute 19.3% of your annualised pay
- Group Life Assurance Cover
- Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free Plus One card for a member of your household
- Discounted Season Rail Tickets - maximum of £600 towards the cost of an annual rail ticket
- Flexible working options
- Cycle to Work Scheme, Childcare Vouchers, Employee Assistant Programme, Long Service Awards, Credit Union

**How to Apply?

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