Monitoring Station Officer

We are looking for a Full-Time Monitoring Station Officer based in our Glasgow office.

Do you have experience working within a call handling position already?

Do you have a valid SIA Licence?

Shift Pattern: Average of 42hrs per week, working 4 on, 4 off (nightshift).

**Who are we?**

We are an award-winning, privately-owned, Glasgow-headquartered business providing security systems and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow HQ, with no travel required to our Regional Offices in St Albans, Hertfordshire and Altrincham, Cheshire.

We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow

Our core values:

- INTEGRITY
- CUSTOMER EXCELLENCE
- PLAIN-SPEAKING
- AGILITY
- COURAGE & CONVICTION

**What you’ll be doing**

Under the direction of the Monitoring Station Shift Supervisor, your role will be to monitor the safety of premises and assets, giving a fast and effective response to alarm activations or incidents. Implementing agreed client escalation procedures and carrying out relevant duties within the Monitoring Station.

**About you**

You’ll need to be very hands-on and definitely have a ‘can-do attitude. You’ll be smart, and be a ‘people person’ as we take pride in our relationships with everyone we work with. You will have a passion for security and safety and hold a valid CCTV License.

**In return**

We’re able to offer an excellent package depending on your experience. You’ll be working in a rewarding and challenging environment, with a great team of professionals who are dedicated to making the company the best in the U.K. You’ll have excellent career and development opportunities as you grow with us, this really is a special role.

**Monitoring Station Officer Key Responsibilities**
- Monitoring CCTV and other alarm equipment as required.
- Carrying out daily/monthly checks and inspections in line with BS5979.
- To follow appropriate escalation protocols in relation to alarm activations.
- To effectively operate communication systems and computerised alarm monitoring systems.
- Acting as a point of contact for the public, emergency services and clients.
- To demonstrate and maintain excellent customer service.
- To record any technical faults and take the appropriate steps to have them rectified within agreed timescales.
- Adhering to all monitoring station policies and procedures.

**Skills required a Monitoring Station Officer**:

- Ability to effectively communicate with clients, supervisors and peers.
- Ability to maintain a positive approach under pressure.
- High levels of organisation and attention to detail.
- Sound IT skills and familiarity with Microsoft Office.
- Ability to work well as part of a team.
- To always maintain a standard of personal conduct and deportment in keeping with the nature of the business.

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.

**Job Types**: Full-time, Permanent

**Salary**: £10.95 per hour

Expected hours: No less than 42 per week

**Benefits**:

- On-site gym
- Paid volunteer time
- Referral programme

Schedule:

- 12 hour shift
- Night shift

**Experience**:

- CCTV: 1 year (preferred)

Licence/Certification:

- SIA License (required)

Work Location: In person