Service Team Leader

**Service Delivery Team Leader**

**Glasgow**

**£35,400 per annum**

**Fixed Term Contract**

**Welcome to First Bus**

It's a fantastic time to be joining the business. Not only are we at First Bus one of the country's largest bus operators - taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here

**Key Accountabilities**
- The delivery of a safe, punctual, and reliable service across all operating depots
- Establish and develop an engaged and talented team of Performance Supervisors, on street Inspectors ,pro-actively managing performance and taking action to engage the team.
- To effectively manage service performance using technology systems
- Maintain and prepare accurate records for all aspects affecting punctuality performance (vandalism, traffic, roadworks) to ensure compliance.
- Improve operational performance in a sustainable manner, with a key focus on managing reliability and on time performance, resulting in delivery of agreed key performance indicators
- Ensure timely delivery of alternative disruption plans; liaising with and providing information to all relevant colleagues, ensuring the business is informed of planned and non-planned major events effecting operations.
- Provision of timely advice and assistance to drivers, ensuring excellent working relationships between drivers, supervisors, and inspectors to ensure a consistent customer experience.

**Company Responsibilities**
- To undertake any additional duties at the request of your line manager deemed to be within your competency.
- To fully comply with all HS & E legislation along with Group policies and procedures.
- To undertake any training and development activities at the request of your line manager.
- To always take care of your own safety and the safety of others by complying withthe safe systems of work Principles and UK Bus Health & Safety Policy.
- Always represent the company in a professional manner.
- Ensure PCV license, CPC, and Digital Tachograph Card (if applicable) are current and carried whilst on duty.
- Adhere to all FirstGroup and First Bus policies and procedures

**About you**
- Excellent planning/organization skills
- Experience of driving high performance and engagement with a track record of delivery through leading a team.
- Strong influencing skills and a track record of dealing with multiple stakeholders
- A team player, wholly committed to working with and supporting the wider business and divisional teams to achieve the First Bus Business Strategy
- Good intellect with an analytical insight to quickly assess both day to day and future service disruptions with a can-do attitude to solving and preventing issues

**Rewards & Benefits**
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc.

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.