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Quality Services Administrator

2 weeks ago

Spennymoor, United Kingdom Learning Curve Group Full time

**Introduction**:
A position has become available within the Quality Services Team, this position is temporary to cover maternity leave with the potential to progress into a permanent position.

**Key Responsibilities**:
**DUTIES**
- Claiming learner certificates with Awarding Organisations and other bodies
- Schedule online and paper based exam entries and log/distribute results
- Plan the invigilation of examinations in line with exam board requirements
- Act as an invigilator as required
- Ensure the storage, security and distribution of exam papers adhere to Awarding Organisation guidelines
- Maintain accurate and up-to-date data relating to examination entries and results
- Administrate quality results and findings as required
- Monitor, update and distribute PPED data as per agreed deadlines
- Provide support for EQA visits as required by Moderators or Quality Managers
- To book standardisation meetings when required and to keep an updated list of all activities
- To provide support with the complaints process across the business
- To log all moderation activity
- Keep an updated list of approved qualifications and direct claims updates
- Record all External Quality Assurance visits and reports and distribute to the relevant stakeholders
- Liaise with Awarding Organisations as directed
- To provide support for all customer voice activities
- Contact previous learners to identify their status, destination and further opportunities
- Engage with employers who have our apprentices and identify the job progression status after completion
- Offer additional IAG, next Steps and other alternatives to learners that can support further progression opportunities particularly for the transition ‘from unemployed to employed’
- Contact learners for case studies and sharing success news stories across the wider business
- Provide accurate reporting on learner destination and progression outcomes to meet the needs of all stakeholders
- Review and analyse collected exit data and plan to contact and report on learner progression within touchpoints thereafter
- Provide coverage of tasks for other members of the team as required
- Undertake such duties as may be required corresponding with the level of responsibility and nature of the job in discussion with your line manager

**ESSENTIAL CRITERIA**
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
- Knowledge of Administration systems
- Experience of providing a holistic administration service to a high standard
- Level 2 Administration Qualification
- Experience of using and interpreting spreadsheets
- Experience in using Microsoft Office and other IT packages
- Ability to work to deadlines
- Ability to use own initiative and prioritise
- Ability to work with a variety of stakeholders
- Organisational Skills
- Ability to work under pressure
- Reliability and Flexibility

**EQUAL OPPORTUNITIES**

Don’t just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:

- Disability Confident Employer
- Armed Forces Covenant Silver
- Domestic Abuse Covenant
- Durham Enable
- Care Leaver Covenant

**PURPLE PERKS**

**26 days annual leave + Bank Holidays**
We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as 44 days per annum (inclusive of BH) because of these amazing extra leave perks:
**Buy & Sell | **You can buy sell up to an extra 5 days annual leave each year
**2YRS Service | **Staff who have 2YRS service received an extra 2 days annual leave
**5YRS Service | **Staff who have 5YRS service receive a further 2 days annual leave
**10YRS Service | **Staff who have 10YRS service receive a further 1 days annual leave

**We have a huge range of perks which you can look at **here**

**HEAD OFFICE PERKS**
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
- Electric Car charging points
- Free fruit, Coffee and Tea
- Onsite Shower
- Prayer room on request or list of nearest available places of worship

**Working Flexibly**
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

**Essential Criteria**:
Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check in addition to an adverse media / digital search.