Office Coordinator

**Office Co-Ordinator**

**Location**: Humble Bee Farm, between Filey and Scarborough, North Yorkshire
**Hours**: 24 hours per week, over three days (8.30am - 4.30pm)
**Flexibility**: Occasional weekend and bank holiday cover may be required, along with flexibility during peak periods

**About Us**

Humble Bee Farm is a family-run, award-winning glamping and camping destination set within beautiful Yorkshire farmland. We pride ourselves on offering a high-end and unique holiday experience with exceptional customer service and attention to detail. With 24 accommodation units and the capacity to host up to 200 guests at peak times, our business is both fast-paced and friendly. We are seeking a reliable, enthusiastic, and experienced **Part-Time Office Co-Ordinator**to join our hardworking team.

**Role Overview**

This is a varied and customer-facing role based in a rural location. As Office Co-Ordinator, you will be the first point of contact for our guests and play an integral part in the day-to-day running of our business. The role requires a positive, proactive, and organised individual who is confident in managing multiple administrative and front-of-house responsibilities.

**Key Responsibilities**

**Customer Service & Guest Experience**
- Meet and greet guests, ensuring a warm and professional welcome
- Assist customers in the on-site shop, including upselling products and luxuries
- Handle cash and process card payments
- Manage arrival lists, guest requirements, and special requests
- Monitor and respond to customer reviews on various platforms
- Use of Touchstay digital guidebooks for guest information

**Office Administration**
- Maintain accurate internal databases and filing systems
- Monitor deposits and final payments; ensure payment completion for all bookings
- File and manage paperwork in a timely and efficient manner
- Monitor utility bills and maintain health and safety records
- Arrange and follow up with tradespeople for maintenance and repairs
- Order and manage stock for office supplies and site essentials
- Support the site manager and owners with ad hoc administrative tasks.

**Booking & Reservation Management**
- Oversee and update bookings across all platforms (external and internal systems)
- Maintain tariffs and availability on all third-party and in-house systems
- Manage booking software and related digital tools
- Set up and amend tariffs as needed across all channels
- Ensure accuracy of customer and reservation records

**Marketing & Communications**
- Schedule and post engaging content across social media platforms (e.g., Facebook, Instagram)
- Respond to direct messages and engagement on social channels
- Monitor and review online presence and feedback
- Create visual materials using Canva (e.g., signage, information packs, event posters)
- Update website content, including blog posts, SEO content, and event pages
- Use of tools such as Google Analytics to review website performance (desirable)

**Technical & IT Support**
- Confident in using both Apple Mac and PC systems, including printers
- Order spare parts and consumables as required (e.g., ink cartridges)
- Maintain and update till systems and Wi-Fi portal access
- Manage and update portals such as WorldPay, Dojo and other service providers

**Person Specification**

**Essential Skills & Experience & Requirements**
- Proven experience in a similar administrative or customer service role
- Excellent communication skills and a strong customer focus
- Organised, self-motivated, and able to prioritise in a fast-paced environment
- Strong IT skills, including confidence with booking systems and office software
- Able to work both independently and collaboratively as part of a small team
- Flexible and professional approach to work, with a calm manner under pressure
- Accurate spelling and grammar with attention to detail
- Familiarity with social media platforms and Mailchimp
- Access to own transport due to rural location

**Desirable Skills**
- Working knowledge of SEO and blog writing
- Experience using Google Analytics
- Experience creating marketing materials using Canva

**Why Join Us?**
- Work in a beautiful rural setting as part of a small, dedicated team
- Play a key role in delivering high-quality service to guests
- Be part of a respected and growing family-run business
- Opportunities to learn and grow within the role

**Job Type**: Part-time

Pay: Up to £14.50 per hour

Expected hours: 24 per week

**Benefits**:

- On-site parking

Application question(s):

- Do you have your own transport, as this is required for the position.

**Experience**:

- Customer service: 2 years (required)
- WordPress: 1 year (required)
- Social media marketing: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 01/08/2025