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Junior Customer Service Associate

2 weeks ago

Wythenshawe, United Kingdom JH CONSULTING (MANCHESTER) LTD Full time

**About the Role**:
We are looking for a motivated and enthusiastic **Junior Customer Service Associate** to join our team in the fast-paced world of direct marketing. This entry-level position is ideal for someone with a passion for people, communication, and delivering top-quality service.

As a Junior Customer Service Associate, you will be on the front line, engaging directly with customers, supporting promotional campaigns, and ensuring a smooth and positive experience throughout the customer journey.

**Key Responsibilities**:

- Interact with customers face-to-face at events, residential locations, and promotional sites
- Answer customer queries and provide helpful information about products and services
- Support the execution of marketing campaigns by delivering outstanding customer care
- Build strong rapport with potential and existing customers
- Gather and record customer information accurately for internal use
- Work collaboratively with marketing and sales teams to meet campaign goals
- Maintain a professional and positive image of the company at all times

**What We’re Looking For**:

- Excellent communication and interpersonal skills
- Friendly, confident, and customer-focused attitude
- Willingness to learn and take on new challenges
- Strong work ethic and team spirit
- Ability to thrive in a fast-moving, people-first environment

**What We Offer**:

- Comprehensive training and ongoing support
- Opportunities to progress within the company
- A vibrant team culture and a dynamic work environment
- Daily interaction with new people

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- England, M22 4ET (required)

Work Location: In person

Application deadline: 04/05/2025
Expected start date: 05/05/2025