Customer Service Consultant

2 weeks ago


Wythenshawe, United Kingdom TSB Bank plc. Full time

Overview Be great with people; provide exceptional customer service in person, through video calls, and over the phone. Have a flair for understanding what customers need and the best way to support them with their current and future goals. Customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. Function: Branch Banking; Location: Manchester, Wythenshawe; Hours: Full Time 35 hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis. Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits. At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience. Responsibilities Ability to help answer questions and sort out problems. Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction. Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App. Through face-to-face interactions, telephone and video banking, you'll build and deepen customer relationships by getting to know about them and their unique needs. Compensation and Benefits Base salary: £24,000 from day one. Cash allowance: £2,160 (extra 9% of your salary). Variable Pay Award: 5% (£1,200 on target) based on company performance. Company pension: TSB contributing up to 13%. Holiday entitlement: 25 days plus bank holidays. Private healthcare. #J-18808-Ljbffr



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