Customer Service
1 day ago
**Customer Service & Sales Support Assistant**
**In the role of Customer Service & Sales Support Assistant, you will be working as part of a team to be a centralised contact for customers, contractors & suppliers**
**The Role**
The purpose of the role is to provide support to Customer Service and Sales departments and you will also be required to liaise and support other sections of the business occasionally.
The role is 100% office based and standard working hours will be 9am-5pm Monday
- Friday.
**Some of your duties will include**:
- Conducting monthly service calls with clients
- Inputting sales in CRM system
- Processing new contracts in CRM system
- Logging and managing client complaints
- Processing inbound sales enquiries
- Assisting the operations and sales teams to provide quotations
- Liaising with contractors and suppliers to arrange work
- Co-ordinating reactive maintenance visits
- Processing purchase orders & ordering equipment as directed
- Answering Phones
- Logging inbound sales enquiries
- Organisation of computer & hard files
- Scanning & Filing
- Answering doors and taking deliveries
- Responsibility for website chat function
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