Technical Support Officer

**Job Title**:Technical Support Officer

**Hours**: 22.5 hours a week

**Salary**: £27,500 (pro-rata)

**Contract**:Fixed Term Contract (12 months)

**Reporting to**: Facilities and Operations Manager

**Annual Leave**: 25 days per annum (pro rata) plus bank holidays

**Start Date**: As soon as possible

**Closing Date**: Monday 4th November (by end of day, 11:59pm)

**Location**: Onsite working: The National Holocaust Centre and Museum, Acre Edge Road, Laxton, Newark, Nottinghamshire, NG22 0PA

**Who are we?**

The National Holocaust Centre and Museum sits between Boughton, Ollerton and the village of Laxton. We are a museum open 6 days a week to members of the public and to school groups. Visitors learn about the events of the Holocaust for a contemporary purpose; to enhance critical thinking in this age of social media and fake news. Visitors can explore our two museum exhibitions and beautiful memorial gardens.

We are currently undergoing an exciting period of redevelopment in which our award-winning exhibition The Journey is being redesigned and reopened in January 2025. Summer 2024 saw us finish an exciting AV upgrade of our Pears Auditorium; the upgrade significantly bettered our onsite IT capabilities allowing us to play films in cinema quality broadcasts, record in HD, and livestream. These upgrades are going to help us improve the experience for visitors and reach more people who are unable to physically visit us.

Our museum is built on the long-standing history of recorded and preserved testimonies of Holocaust Survivors whose voices we seek to protect for the future. This testimony is woven throughout all aspects of our exhibitions and educational programs which are delivered via a hybrid approach: onsite, in schools, and online. Our museum exhibitions feature strong integrations of traditional museum text and artefact displays alongside digital and video displays. Futureproofing the technological security of the museum is also important to us. This role will play a key part in understanding and caring for the technological needs across the charity as a whole.

**Main responsibilities**:

- To provide first line helpdesk support to staff for hardware, software, audio-visual, photocopiers and telephone equipment.
- To assist with the purchase, setting up, maintenance and repair of computers, audio-visual equipment, computer-linked equipment and computer-related equipment.
- To support the Centre’s development of digital exhibits and learning media.
- To provide advice and information on technical questions and queries, including security, data backups, disaster recovery and virus control.
- Help produce and maintain I.T statistics, reports, checklists, IT and user procedures documentation and other documentation as necessary.
- To provide consultancy in technical areas as required.
- To assist with the upkeep of the Centre’s I.T. inventory and IT asset register
- To help maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained.
- To maintain satisfactory standards of safety and security in relation to computer rooms and equipment.
- To set up, maintain and organise repairs for various computing, audio visual and telephone equipment.
- To be aware of and abide by the Centre’s Health and Safety, Data Protection and other procedures and associated polices.
- To proactively implement the Centre’s policies and procedures.
- To undertake any other relevant duties as may reasonably be requested by the Senior Management Team.
- To maintain Cyber Essentials accreditation for NHCM.
- Support the Facilities and Operations Manager with the setup, maintenance, and staff induction of shared information drives via SharePoint.
- To learn how to use our onsite livestreaming equipment and provide support for the setting up, broadcasting, and recording of future livestreams.
- Potential for occasional Sunday or evening working for special events e.g. where we would wish to livestream a special event.
- To learn how to use our CRM system and support users wherever possible.
- Other related responsibilities that may occur.
- Please see below for full person specification.

**Benefits**:

- 25 days annual leave plus bank holidays (pro-rata)
- Company pension (after 3 months)
- Access to Employee Assistance Program
- On the job training
- Occupational Sick Pay

**How to apply**:
You must be eligible to work in the UK and be able to provide documentation regarding your right to work.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Ability to commute/relocate:

- Newark-on-Trent: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 21/07/2024