Credit Controller

**Who are ESG?**
**ESG Group Ltd is the UK’s leading independent glass processor, providing superior quality tailor made glass, exceptional service and product innovation. Our architectural glass can be found in most of UK’s busiest airports and train stations, as well as in Europe’s tallest and most striking buildings.**

**Having combined 3 factories so we are all under one roof and pride ourselves on having the latest technology as well as innovation and exceptional customer service, which keeps us one step ahead of our competitors.**

**At ESG, we adhere to the principle of fulfilling our clients’ needs and always operating with the goal of making our customers’ experience as straightforward and uncomplicated as possible.**

Key Responsibilities
- To maintain the sales ledger, with the aims to:

- Minimise risk of loss to the company through bad debts, by keeping accounts
- Work to collect monies asap after due dates, whilst considering commercial
relationships
- Facilitate commercial opportunities through seeking higher approved limits
- Reviewing the order and delivery lists to manage risk exposure upfront
- Raising and sending pro forma invoices to customers and recording payments via credit
card or cash.
- Preparation of daily banking sheets, posting the finance package and preparing
paying in slips.
- Sending 7 and 14 day reminder letters to customers and placing overdue accounts on
stop within sales order processing system
- Run and distribute customer statements monthly.
- Checking order entry report of previous days orders for over credit / stop.
- Checking daily delivery list for over credit / stop. Ensure cash on delivery customers
are notified to customer services team and that proformas have been paid.
team.
- Credit vetting new customers against the credit checking system and with the company
credit insurers. Liaising with underwriter to appeal against customers with inconsistent
credit ratings between credit check and insurers assessment.
- Setting up new customers on both sales order processing system and the finance
package.
- Report overdue debts to credit insurers on a monthly basis.
- To send out invoices on a daily basis.
- Import daily invoice run from sales order processing system to the finance package.
- Logging customer queries onto the system and ensuring paperwork is passed to the
Commercial Manager. Chasing these with Customer Services.
- Weekly aged debtor review to be distributed to management team.
- Reporting overdue debt to respective commercial debt recovery agency/solicitors and
handling ongoing communications between the relevant parties.
- Chasing overdue debt by telephone and chasing pro forma customers for payment.
- Weekly reconciliation of cash account.
- To seek improvements and efficiencies in the process and systems

Desired Behaviour
- Maintain regular communication and good working relationships with customers, the
rest of the finance team, staff members from other departments and members of the
senior management team.
- To ensure that work is carried out with due care and diligence and a high level of
accuracy.
- To look for ways to improve effectiveness and efficiency
- To assist other members of the finance team and other members of staff within the
business as and when required.
- To have the flexibility to work additional hours as and when required to meet business
demands.
- To carry out any other duties as directed by the Finance or Managing Director.

Skills and Capabilities
Ability to
- Communicate well with customers, building a rapport, whilst at the same time being
firm and effective on collections
- communicate effectively with other members of the finance team, the senior
management team and members of staff in other departments around the company
- provide effective guidance and support to the other members of staff around the
business.
- manage time and prioritise work to maximum effect and ensure deadlines are adhered
to.
- ensure compliance with all other company standards and deadlines.
- work under minimum supervision both individually or as a team player.
- Must have excellent communication skills, especially when dealing with customers.
- A good knowledge and ability with Finance systems and MS Office

**Job Types**: Full-time, Fixed term
Contract length: 9 months

**Salary**: £25,000.00-£29,500.00 per year

**Benefits**:

- Flexible schedule
- On-site parking
Schedule:

- Day shift
- Monday to Friday