3rd Line Technical Professional

2 days ago

West Yorkshire, United Kingdom Page Group Full time

Protect the customers critical infrastructure and reputation by providing them with the best available service and support.
- Ensure interactions with customers and colleagues are respectful and courteous and represent the business in a professional way

**Client Details**

Our client are the world leading communication services company and their solutions are integral to modern life. They have offices all over the globe and provide their services to over 180 countries.

Their pursuit of progress over the past 180 years has established the business as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online,safe and secure, to delivering large scale technology infrastructure.

**Description**
- Provide on-site 3rd line technical expertise while supporting and protecting large enterprise network. You will be expected to understand and collate requirements and challenges that the customer provides, then act on them using your expertise in a timelyand efficient way so as to provide the best service possible.
- Collaboration with both customer and technical teams in the support of new and existing technology infrastructure, including design work and implementation, diagnostic and project tasks across the board.
- Manage and work independently with external 3rd party suppliers and customer stakeholders where necessary.
- Mentor and support 1st/2nd technical teams 3rd line colleagues as required along with other applicable parties within the wider community, including project managers, design staff and senior management.

**Profile**
- Excellent relationship management skills when dealing with customer, 3rd party and internal colleagues.
- Networking experience within data centre/ large enterprise environments encompassing a wide range of technologies (including and not limited to WAN, LAN, Security, Cloud, Wireless, Automation, Cloud, Voice and NetOps)
- You lead collaborative ways of working and continuous improvement. You encourage their adoption where necessary to deliver the best results for the customer.
- Cisco CCNP or equivalent professional experience
- Very strong Customer communication and relationship management skills (customer facing experience mandatory)
- 5-10 years of networking experience on large enterprise networks of 100+ nodes or more

**Job Offer**
- Competitive salary
- Flexible working
- Defined career progression

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