3rd Line Infrastructure Technician

5 days ago


Aldridge West Midlands, United Kingdom Azets Full time

Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices
We are a top ten accountancy firm in the UK and are the number one largest SME practice.
The purpose of the IT infrastructure team is to provide structure, control, and monitoring of the functions responsible for diverse technical operations, which generally involve hardware, software, and networking in both physical and virtual environments.
Receive incoming demand from the IT helpdesk for complex issues, resolve via a combination of core own skills and liaison with the infrastructure team
Monitor and maintain the overall IT infrastructure
Provide 3rd line support to the IT BAU team
Working knowledge and understanding of a range of networking and connectivity to maintain a secure and performant network
Technical knowledge and experience of AWS Infrastructure (IaaS), Azure infrastructure (IaaS), Active Directory Management, Active Directory Group Policy, Azure Active Directory, Microsoft Office 365 Management, Microsoft Endpoint Management (Intune), Microsoft Defender for Endpoint, Microsoft Teams admin, Microsoft Exchange online, Cisco Meraki, Firewalls & Switches, Cisco Meraki Wifi, Palo Alto security appliance, Boomi integration platform, Netscaler, Microsoft SQL Management, Microsoft SCCM, Microsoft Windows Server maintenance (Server 2016+), Networking intermediate to advanced knowledge (VLANs, VPNs and routing), TOCA RPA tool, Microsoft Remote
Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more.



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