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New Enquiries Admin Team
2 weeks ago
Complete outgoing calls and other methods of contact to any clients who have entered the retention process.
- Retain clients who have expressed a wish to cancel their claim or clients who we have been unable to contact.
- Monitor all incoming calls to the retention line.
- Assist clients with any concerns they have regarding their claim, including explaining CFA documents and advising clients when they may be in breach of this.
- Referring retention clients onto relevant teams to progress their claim once successfully retained.
- Flagging any potential complaints to relevant TL/TM’s.
- Completing welcome calls with clients and answering any initial questions they have regarding their claim/CFA documents.
- Monitoring files from the point of retention to either successful retainment or closure.
- Written and verbal communication skills
- Organisational skills
- Attention to detail
- Administrative writing and reporting skills
- Excellent phone manner
- Customer Service and Sales Skills
Why join us?
SSB Law offers in return enhanced annual leave entitlement, full training and opportunities for progression SSB Law are committed to training and developing staff internally so anyone who should choose to want to progress at a later stage will be fully supported in reaching their potential and achieving their dreams
**Salary**: From £18,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
