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Helpdesk and Administration

2 weeks ago

London, United Kingdom Red Commerce Full time

** **RED - Helpdesk and Administration - SC Clearance - Opportunity to work in USA** **

This role requires you to **relocate **to **Norfolk, Virginia, USA**.

At present, one of our International Customers at RED is in the search of a **Helpdesk and Administration** for an **on-site 4 years project** in Virginia, USA. Here are some details:
Project Details:

- **Role**: Helpdesk and Administration
- **Start**: 1st April
- **Type**: On-site (5 days a week)
- **Location**: Norfolk, VA, USA
- **Duration**: 12 months (excellent chances of extension)
- **Project** **Duration**: 4 years +
- **Must** **Have**: NATO SC Clearance or National Secret
- **Language**: High proficiency level in English language

**Essential Qualifications/Experience**:

- 3+ years' experience (within last 6 years) working as an **administrator of online Learning Management System**:

- 3+ year's (within last 6) **supporting users** with new accounts creation, helpdesk support and general support to remote users on the system
- 3+ years' experience (within last 6) **using Learning Management Systems (LMS)** and **troubleshooting user issues** on course access and completion
- Experience in **help-desk tracking software** and **trouble ticket supporting software**:

- Experience in **producing reports** and metrics from a **LMS **or by **interrogating **the **database**:

- Experience in **cyber issues** and **protecting the system** and **network from unauthorised access**:
**Reference**
CR/113263_1708091566