Client Engagement Worker

**JOB DESCRIPTION - Client Engagement Workers**
- **Hours: 35 hours**:

- **Permanent**:

- **£22,449.00 per annum**

**Main purpose of the Job**:
The post holder will be responsible for a caseload of clients and new referrals as determined by the responsible Team Co-ordinator. The post holder will complete annual reviews and initial assessments for new clients as well as facilitate any new support needs that may arise with the support of the Team-Co-ordinators and Community Support Workers.

The role will also involve developing excellent working relationships with parents/carers and other professionals, ensuring the expected quality of service is achieved at all times

**It is essential you have use of a car and have business insurance**

A good understanding and an ability to use Microsoft Work, Excel, Outlook and PowerPoint

To Champion and uphold Pure Innovations Values and Behaviours.

**Key Areas of responsibility**

1. To work in a person centred way, that demonstrates Pure Innovations 4 key Values and Behaviours

2. To complete all initial assessments for new referrals, ensuring follow up discussions with Team Co-ordinators and Pure Support Managers to agree that Pure Innovations is the right Service Provider

3. To ensure all Risk Assessments and other associated paperwork are accurate, up-to-date and signed by all relevant parties

4. To co-ordinate and facilitate all client reviews involving parents/carers and other professionals as needed. You will complete accurate paperwork in line with the quality assurance checklist, updating the review database and agreeing goals with clients when appropriate

5. Ensure that all new clients are welcomed and settled in to service and liaise with Team Co-ordinators regarding existing clients who want to move projects across the service

6. To work in partnership with other providers to enable a smooth transition between services. This includes attending transition meetings, internship meetings and any other such opportunities.

7. To involve Pure Support Managers and Team Co-ordinators if additional assessments are needed such as Moving and Handling Risk Assessments or Behaviour Support Plans

8. To ensure that all information such as meds forms/allergy forms/media consent which have been scanned in by the admin support are accurate.

9. To be involved with and contribute to the development and implementation of internal/external guidelines including quality assurance checklists and the CQC framework

10. To maintain excellent contact with client’s support networks, parents, carers etc

11. To attend Pure Support Team Meetings

12. A willingness to raise any concerns with regard to abuse, mistreatment and the management of risk in line with the policies of Pure Innovations

13. Any other duties as requested by the Director of Operations

**PERSON SPECIFICATION - CLIENT ENGAGEMENT WORKER**

**ESSENTIAL CRITERIA**

**Hours and Location of Work**

1. Availability to work 35 hours per week over 5 days (Mon-Fri)

2. To work flexibly and manage own time.

3. To prioritise own work and be available to attend meetings/events outside of normal working hours

4. Ability to work remotely from Prospect House and other sites

**Working with Vulnerable Adults**

5. Experience of working with vulnerable adults and disadvantaged people in a person centered way using person centered tools.

6. Ability to assess, plan and record accurate information with clients, parents, carers, other professionals and colleagues.

7. Evidence of an ability to make sound judgements and decisions on a day to day basis

8. A willingness to raise any concerns with regard to abuse, safeguarding or mistreatment

**Communication**

9. Excellent verbal and written communication skills when working with vulnerable people, parents, professionals, colleagues.

10. Experience of motivating people

11. Experience of co-ordinating/facilitating meetings

12. A range of I.T. skills including Microsoft Office, Outlook, Excel and PowerPoint.

13. Ability to produce high quality reports and other documents/literature including Initial Assessments, Risk Assessments and Behaviour Support Plans.

14. Ability to collect data, record on a database and present to management

15. Ability to work in conjunction with others to ensure client paperwork and databases are up-to-date and accurate

**Other**

16. Evidence of an ability to work without micro supervision and self motivated to work on own initiative

17. Ability to cope with a pressured working environment

18. A professional appearance and presentation

19. Awareness of and commitment to anti-discriminatory practice

20. Positive commitment to further training and self development

21. To hold a current driving licence and have use of a car for work/business use insurance, which may from time to time include transporting Pure Innovations clients.

22. Comply with the Health & Safety at Work Act and in-house policies to take care of your own health and safe