Customer Service Advisor
4 days ago
We currently have an exciting opportunity for an experienced **Customer Service Advisor** to join our award-winning team here at Breeze Van Centre **Southampton**. You will join us on a **full-time, permanent basis,** andin return, you will receive a **competitive salary** **plus benefits.**
**Working hours: **Monday - Friday 7:30am - 5:30pm or 8:00am - 6:00pm. Saturday 8.00am to 1.00pm (1 in 3).
**Responsibilities as our** **Customer Service Advisor will include**:
- Be the face of Breeze, by delivering the highest standard of customer satisfaction
- Keeping customers up to date during the repair journey
- Actively inform the customer of necessary additional work
- Producing an accurate invoice with clear explanation of work done
- Obtain payment in line with our strict policy
- Be focused on both our financial and satisfaction goals
- Maintaining and creating accurate customer records on both Volkswagen and Breeze systems
- Pro-actively contact customers with progress of work updates
**What we’re looking for in our ideal Customer Service Advisor**:
- Friendly, polite, and effective communication
- Computer literate, ideally with CDK/Keyloop experience
- Attention to detail
- Previous experience in a retail customer focused environment
- Great organisational skills and able to use your own initiative
- Do what you say you will do
- Whilst not essential a technical background would be a benefit
**In return, our Customer Service Advisor will receive the following benefits**:
- A competitive remuneration package.
- Comprehensive and continuous training
- Contributed Company pension scheme
- Retailer Staff Car Scheme.
- Cycle to Work Scheme.
- Contributed Gym Membership
- Free Physio & Chiropractic Services
- Discounts on lifestyle & high street retailers
- Staff referral Scheme
- Lifestyle & Wellbeing support
- Life Assurance
- 24 days annual holiday, plus bank holidays (extra days given on length of service)
- A vibrant and professional working environment
- Exciting career opportunities
If you want to be part of the aspirational Volkswagen family and feel your experience can make a real impact, then we would love to hear from you, please click **apply** now to join us as our **Aftersales Advisor
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