Customer Service Advisor

2 weeks ago

Totton, United Kingdom Healthy Pet Store Full time

**Job description**:
Join an independent and fast-growing pet food and accessories retailer with a real difference.

We're a Living Wage Employer which means you will start on £9.50 per hour.

In return for your hard work and dedication to delivering 'only good things' to customers and their pets, we provide industry-leading bonuses and recognition schemes, in a fun and dynamic retail environment. With our great range of foods and snacks, as well as high-end functional toys and training equipment, we’re a shop dedicated to the health and wellbeing of dogs and cats.

Reporting to the Store Supervisor, you'll be a responsible member of the Customer Service team. Due to the nature of our business, you'll also present a professional image of Healthy Pet Store to local veterinary practices, trainers, and other complementary businesses.

The role requires you to demonstrate your passion for retail and pets in a professional and measured way. We are specialists in fresh feeding and animal enrichment so an understanding of these elements is desirable. One of Healthy Pet Store's aims is to normalise the way caregivers shop for their pets in a supermarket-style store whilst at the same time, engaging them positively in a journey from puppy or kitten, or rescue into adulthood.

Rolling rota to include days, evenings, opens, closes and on/off weekends. There will be further hours available to cover leave and sickness.

**Responsibilities**
To explain, advise and suggest foods, meal preparation, snacks and food rewards

To provide expert harness fittings if the animal is comfortable

To offer suggestions for supplements and herbal remedies

To recommend training, play and bed products

To assist with other functions of the business as required by management

To attain defined KPIs through upselling

**Skills**
Eagerness and ability to learn a large quantity of Product Knowledge and disseminate this to customers

Ability to engage with customers and gain buy-in often on concepts that may be at odds with held beliefs

Physically fit and able to lift heavy products

Calmness under pressure

Hard-working, with a can-do attitude

Predominately provide a hands-off approach with animals

**Experience**
You must be able to demonstrate excellent customer service in a retail environment

Cashing up, closing down and key holding experience is a bonus although training will be given

Preference is given to previous pet food and accessories retail experience

Natural feeding experience is desirable although training will be provided

Some knowledge of holistic dog and cat care will be beneficial as is an understanding of basic animal training methods

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