Ancillary Sales Administrator

**JOB DESCRIPTION**

**JOB TITLE**:Ancillary Sales Administrator
**DEPARTMENT**:Ancillary Sales**
**REPORTS TO**:Ancillary Sales & Projects Manager**
**LOCATION**:Molineux Stadium**
**HOURS**:37.5 hours per week + matchdays & events as required**
**DATE**:September 2025**

**We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for**

**success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts**

**one of the richest histories in the beautiful game.**

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and Wolves are back amongst football’s elite, in the Premier League for an

eighth successive season; but now we compete as a sports and entertainment business across

multiple brand verticals. As a challenger club, Wolves dare to be different, which is why creating

world class propositions in esports, fashion and music are all part of our ambitious plans.

At Wolves, we don’t simply look to the future, we seize it.

**We are committed to safeguarding and promoting the welfare of children, young people and**

**adults at risk. We expect all colleagues and volunteers to share this commitment. This means that**

**safeguarding children, young people and adults at risk**

**_______________________________**

**Job purpose**

To provide high-level administrative, financial and customer service support across all Ancillary Sales
pillars. The Ancillary Sales Administrator plays a key role in ensuring back-office functions are
streamlined, guest experiences are well-coordinated, and compliance, reporting, and customer
engagement are delivered to a professional standard.

**_______________________________**

**Key responsibilities**
- Provide comprehensive day-to-day administrative support to the Ancillary Sales team.

and queries.
- Coordinate and minute meetings, distributing agendas and action points.
- Book facilities, rooms, and equipment for Ancillary Sales use when required.
- Help manage calendars and key dates for staff, guests, and events.
- Assist in the preparation of reports and dashboards for the Ancillary Sales, Revenue &
Project Manager and the wider Ancillary Sales team.

1
V1 Sept 2025
- Coordinate VIP guest lists, dietary requirements, and logistics for VIP Tours and “Taste of

Molineux” events
- Maintain the Wolves Museum TripAdvisor profile and respond to reviews
- Manage and reconcile stock logs and complete banking processes
- Send, track and process gift voucher redemptions and orders
- Support maintenance of website content across Ancillary areas
- Reconcile and record scratchcard stock for financial and compliance reporting
- Complete and submit Gambling Commission compliance reports accurately and on time
- Process Wolves Lottery sign-ups via online and in-person channels
- Log, investigate and respond to customer complaints professionally
- Liaise with Finance (via Xero/MSA) to submit invoices, coding, and reports
- Coordinate catering and dietary requirements with Levy (Catering Partner)
- Maintain and manage the 1877 Sports Bar guest list and bookings
- Process ticketing confirmations and tour/event attendance
- Act as matchday liaison for Programme Team to submit tour and VIP info
- Manage ANPR data, PCN appeals, whitelist registration and reports
- Liaise with internal departments for conference and event parking
- Prepare matchday briefing sheets across relevant departments
- Support with Ticketmaster system entry, integration and checks

**General responsibilities**
- Compliance with Club policies and procedures
- Compliance with the Club’s health and safety procedures
- Compliance with the Club’s safeguarding policies
- To promote the Club’s values of progressive, humble, determined, bright and unified
- To work consistently to embed equality & diversity into the Club
- To undertake such other duties as may be reasonably expected
- To maintain professional conduct at all times

**_______________________________**

**Safeguarding**

This role carries a specific safeguarding responsibility. This means that the post-holder is required to

people, and adults at risk.

**_______________________________**

**Key relationships**
- Head of Ancillary Sales
- Ancillary Sales, Revenue & Project Manager
- Museum, Tours & Heritage Manager
- Ancillary Sales Executive
- Finance Team
- Levy Catering
- Ticket Office team & Ticketmaster
- F&B sales team

2
V1 Sept 2025
- Central Events team
- Fan Services team
- Disability Access Officer
- EDI Lead
- Head of Safeguarding and safeguarding team
- Customers, members & guests

**_______________________________**

3
V1 Sept 2025

**PERSON SPECIFICATION**

**Job Title**:Ancillary Sales Administrator

Knowledge: the level and breadth o