Client Services Administrator

18 hours ago


Blackburn, United Kingdom Staci Full time

**CLIENT SERVICES ADMINISTRATOR**

**Reports to**: SENIOR CLIENT SERVICES MANAGER / ACCOUNT DIRECTOR

**Hours**: Monday - Friday 37.5 hours per week

**Location**: Staci UK, Blackburn (Walker Park), BB1 2LG

**Salary**:From £19,451.25 per annum

**Benefits**: 33 days holiday, Contributory pension scheme, bonus scheme & more.

**ABOUT US**

Staci are fulfilment specialists offering expert multichannel logistics solutions: marketing and POS fulfilment, e-commerce and spare parts logistics. We are incredibly proud to have a diverse client portfolio with a host of the world's leading and best loved brands and retailers across Europe & the US. With over 2000 employees worldwide and more than 450 in the UK, we’re big and diverse enough to offer you great development and an exciting career, but small enough to know and care about Team Members as individuals. If you are ambitious and talented and want to work in an environment where that won’t go unnoticed then please read on.

**JOB PURPOSE**

To control the everyday tasks needed to ensure the efficient running of the business unit as a whole. To communicate and be an effective part of the specific team.

**PERSON SPECIFICATION**

A dynamic individual, taking responsibility for dealing with client administration and customer queries and does so with a fantastic ‘can do’ attitude. An intelligent, trustworthy and reliable individual who can work under pressure both internally and externally in support of daily business aims.

**KEY CHALLENGES**
- Support of the business unit
- Ensure all issues are resolved correctly and within agreed timescales
- Manage and organise daily duties

**KEY RESPONSIBILITIES**
- Client facing
- Treat each customer with a personalised approach
- Ensure procedures are followed
- Deal with queries effectively and efficiently, escalating where appropriate
- Communicates with Client Services Managers over any issues
- To communicate interdependently internally to manage stock holding, quality control and stock queries
- Support CSM daily duties
- Deliver ad hoc report requests
- Manage client specific exceptional processes
- Maintain a safe working environment, observing health and safety procedures at all times. Ensure that the work area is kept clean and free from hazards and waste at all times.
- Undertake other duties as required in order to support the business in achieving excellence for all customers.

**CRITICAL SKILLS**
- High level of interpersonal skills (must be an excellent communicator)
- Possesses exceptional organisational abilities (multi-task handling and prioritising being key)
- Keyboard skills
- High energy level and a results driven approach
- Ability to use Staci systems to conduct duties
- A commitment to exceptional levels of client service.
- Ability to work on own initiative
- Ability to travel to client meetings.

**Job Types**: Full-time, Temp to perm

**Salary**: From £19,451.25 per year

**Benefits**:

- Company events
- Company pension
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Administration: 1 year (preferred)



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